Fraud Team Leader

Jaja Finance; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing FinTech company is seeking a Credit Card Fraud & Financial Crime Team Leader to enhance safeguarding measures against fraud. This role requires a passionate leader with at least 3 years of relevant experience, capable of managing a high-performing team. The candidate will drive process automation and ensure the seamless operation of fraud management strategies, contributing to a revolutionary customer finance experience.

Benefits

Flexible remote working

25 days annual leave

Private medical cover

Annual bonus scheme

Qualifications

• 3+ years of experience in Fraud or Financial Crime.
• Strong understanding of credit card user journeys.
• Experience in managing people and related processes.

Responsibilities

• Support the Head of Fraud & Financial Crime to manage operations.
• Oversee recruitment and development of the team.
• Ensure processes and SLAs meet regulatory requirements.

Skills

Fraud Management

Leadership

KYC Requirements

Tools

CIFAS NFD

Job description

About Jaja

Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.

Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple

Jaja is a consumer finance business, launching its first product, a digital credit card, in 2018. With backing from several major Private Equity funds, Jaja has an ambitious growth strategy that includes providing consumer finance in partnership with leading consumer brands, with a number of partnerships secured alongside an exciting pipeline of opportunities.

Jaja is on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time, and frustration. Or as we say it, Make Simple. We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.

Why join us?

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.

We have a collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!

Description of the Business Unit

Jaja is a growing FinTech requiring an experienced hands-on Credit Card Fraud & Financial Crime Team Leader to join their growing Fraud and Financial Crime team.

About The Role

Supporting the Head of Fraud & Financial Crime in making sure that Fraud Operations have access to the right tools, systems, processes, and training to ensure Fraud & Financial Crime related concerns are handled in a timely manner and to high standards. Your guidance will be vital in supporting the team in safeguarding our customers and the business from criminal activity through close collaboration with our MLRO, Fraud Strategy, and other business areas.

This is a great opportunity to help drive process automation and data savviness in line with rolling out digital solutions as the company matures.

About You

We are looking for someone with Fraud experience and knowledge, to manage a high performing Fraud and Financial Crime team of agents. We are looking for a candidate with the right attitude, ethos and knowledge to be successful and are happy to receive applications from team leaders who have experience at both managing people and fraud processes. The successful candidate will have a flair and passion for delivering exceptional customer and commercial results, providing high quality coaching, training and ongoing support to their team.

We are looking for someone with a can-do attitude with the knowledge and initiative to support continued development of the Fraud and Financial Crime function. If you’re someone that loves to lead from the front, bring ideas to fruition and is an exceptional people person; we look forward to hearing from you!

The successful candidate must have the right to work in the UK and meet the following criteria:

Key Accountabilities

• Day to day support and prioritisation of team deliverables
• Set, track and influence core KPI’s
• Recruitment and development of the team, including resource planning
• Influencing fraud strategies by working closely with Fraud Strategy leads
• Working closely with MLRO and other business stakeholders to ensure processes and SLAs are in line with regulation and dealt with adequate to levels of urgency
• Understanding of regulatory requirements and adhering to policies and procedures or prompting for the definition of these where they do not yet exist with a consistent focus on documentation and automation where possible
• Understanding the quality of operational execution and plug any gaps through training and upskilling of investigators
• Keeping up with latest fraud and financial crime trends
• Support investigations of complex fraud cases
• Understanding impact of fraud and financial crime processes on customer experience and drive overall satisfaction
• Support Head of Fraud & Financial Crime in creation of strategic roadmap for digitisation
• Championing fraud & financial crime awareness within the company and for our customers
• Managing people and HR related processes

Expectation

• Leading by example and rolling up sleeves to get things done.
• Embedding structure and setting the right foundations for the future
• Comfortable using a direct language and speaking in a straightforward yet respectful manner to save peoples' time and simplify everyone’s workday
• Ability to prioritise workloads and manage time effectively
• Passionate about combatting fraud & financial crime, whilst creating a good experience for our customers
• Enable insights that allow us to simplify processes for our customers and differentiate Jaja from other products.

Essential Skills And Experience

• 3+ Years experience working in Fraud or Financial Crime
• Understanding of credit card user journeys from onboarding to transaction authorisations and e-servicing, and links to fraud and financial crime
• Experience using CIFAS NFD & IFD
• Experience of managing people and people related processes
• Knowledgeable on AML, due diligence and KYC requirements including SARs

Desirable Skills And Experience

• Experience managing internal and external teams
• Knowledgeable on regulations that apply to the credit card market
• Understanding of fraud and financial crime strategies
• Understanding of bureau data and tools as well as risk engines such as ThreatMetrix or Location

What’s in it for you?

• The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever
• Competitive salary based on industry benchmarking
• Fully flexible remote hybrid working model
• Option to join our Pension Salary Exchange scheme to turbo charge your pension contributions
• Participation in our annual bonus scheme
• 25 days annual leave (FTE) plus UK bank holidays (with an additional day for each full calendar year worked, up to a maximum of 30 days)
• An extra day off for your birthday each year
• Private medical cover through Vitality
• 4x life insurance cover
• Family-friendly policies with enhanced support
• Free access to our confidential Employee Assistance Program
• Access to various company perks, competitions and recognition scheme