Fraud Strategy - Portfolio Manager

Global Payments; Milton Keynes; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading payment technology company is seeking a Fraud Strategy - Portfolio Manager in Milton Keynes. This role involves managing credit card fraud cases, developing policies, and collaborating with team members to enhance fraud detection and prevention processes. Ideal candidates should possess a Bachelor's degree and relevant professional experience, including at least 1-2 years in a supervisory role.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Typically a minimum of 6 years related professional experience.
• Prefer a minimum of 1-2 years supervisory experience.

Responsibilities

• Manages the investigation process and resolution of credit card fraud cases.
• Collaborates with various departments to develop tools and enhance fraud detection.
• Conducts analysis and SQL queries for data profiling and reports.

Skills

Analytical Skills

Fraud Recognition

Project Management

Client Relationship Management

Education

Bachelor's Degree

Job description

Fraud Strategy - Portfolio Manager page is loaded

Fraud Strategy - Portfolio Manager

Apply locations Milton Keynes, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R0039609

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Manages the management of active cases involving credit card fraud. Oversees the fact gathering and investigation process and advises on actions for resolution to ensure Service Level Agreements are maintained. Collaborates with legal and other business units along with client leadership and relevant government agencies as necessary in the development of policies, programs and other efforts designed to detect, identify and resolve fraudulent activity. Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying fraud. Researches, selects, and manages the software programs utilized in research efforts to review and analyze transactions and customer records in search of fraudulent activities.

What Part Will You Play?

• Establishes and directs work flow and goals to mitigate and prevent losses through daily monitoring of current fraud trends. Communicates new fraud recognition techniques to help mitigate company wide losses.
• Attends meetings with existing and potential clients to notify of fraudulent trends within the industry. Implements anti-fraud processes to prevent fraudulent payments, transactions, and account registrations. Manages the continuous monitoring of data and patterns to keep fraud losses within company standards.
• Provides training and guidance to front line leaders (supervisors) to ensure quality performance and proper handling of sensitive data.
• Collaborates with Client Relations team to deliver Client contractual requirements. Serves as a point of contact to existing clients to provide subject matter expertise on items such as best practices for fraud risk policy.
• Conducts analysis and ad-hoc SQL queries continuously for team members and other departments. Queries data and manages all data profiling, report creation, and analysis of information.
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 6 years
• related professional experience and prefer a minimum of 1-2 years experience in a supervisory position.

Preferred Qualifications

• None Identified

What Are Our Desired Skills and Capabilities?

None Identified

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Interested in learning more about Global Payments and Our Family of Brands?

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.