Fraud Risk Manager

The Co-operative Bank plc; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

27 days holiday plus buy 5 extra options

Competitive pension with employer contribution

Income protection and life assurance

Wellbeing support

2 paid volunteering days per year

'MyReward' discounts for retailers

Job summary

A leading UK bank is seeking a Fraud Risk Manager for a 12-month FTC to cover maternity leave. The role involves shaping Fraud support, ensuring compliance with policies, and conducting investigations within the Fraud framework. Ideal candidates will possess a relevant professional qualification in Fraud or Risk and have substantial experience in stakeholder management, operational processes in Banking, and strategic thinking. The position also promotes hybrid working options, providing a flexible work environment.

Qualifications

• High level of understanding of operational processes across Retail & SME channels.
• Proven strategic thinking and ability to align with business objectives.
• Experience in stakeholder management and negotiation.

Responsibilities

• Shape and lead Fraud support to comply with policies.
• Conduct analyses and investigations of complex Fraud issues.
• Review and assess compliance with Bank wide control standards.
• Develop and implement Fraud training and awareness strategies.

Skills

Operational processes understanding

Risk Management Framework knowledge

Professional qualification in Fraud, Risk or Assurance

Strategic thinking

Stakeholder management

Excellent verbal and written communication

Ability to influence stakeholders

Understanding of company strategy

Education

Relevant professional qualification

Job description

Secondment / 12 month FTC (Maternity Leave Cover)

Full Time - 35 hours per week

We promote a hybrid working environment, which means you will work at our office in Manchester roughly once a week and then remotely from home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day‑to‑day life.

The role:

As a Fraud Risk Manager, you’ll be shaping, defining and leading specialist Fraud support to ensure that the wider bank functions comply with the Bank’s Fraud risk policies, control standards and procedural documentation (and more broadly across the Risk Management Framework). You’ll also give expert advice and guidance to enable Fraud responsibilities, across both Retail and SME banking environments, to be fully understood with sufficient evidence is in place to ensure that the Executive Directors are able to discharge their SMR and risk owner accountabilities.

Key Accountabilities:

• Provide Fraud expertise and consultancy support across all areas of accountability. Carry out analyses and investigations (independently or through technical/specialist leadership) of complex problems, issues and opportunities. Present your own ideas and views, raise issues and challenge where appropriate.
• Review and assess compliance of existing Fraud processes and procedures with the Bank wide control standards. Where gaps or deficiencies are identified, ensure that an appropriate remediation plan is in place and tracked through to a conclusion.
• Review, develop and analyse Fraud Risk MI in order to identify emerging Fraud risks and issues or deficient controls.
• Provision of trusted, fit for purpose advice and support to business areas to ensure the customer receives fair outcomes and avoids Fraud-specific and/or PSR breaches.
• Develop Fraud training, awareness strategies and action plans where Fraud requirement gaps or capability issues are identified. Ensuring corrective actions are delivered on a timely basis and in line with regulations.

Knowledge, Skills and Experience Required:

• Detailed understanding of operational processes across Retail & SME channels
• High level of understanding of the Risk Management Framework
• Hold a relevant professional qualification with respect to Fraud, Risk or Assurance.
• Strategic thinking – identifying strategic risks and helping define objectives and plans demonstrating a clear understanding of the bank’s strategy.
• Excellent stakeholder management and negotiation skills.
• Ability to interact and influence with stakeholders across all levels of the organisation
• Excellent verbal and written communication skills
• Comprehensive understanding of company strategy and objectives and has the ability to directly align role to the business strategy

What You Can Expect From Us:

• Flexible and home working options
• 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
• Competitive pension with up to 10% employer contribution
• Income protection / life assurance
• Commitment from employers on continued learning & development
• Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
• 2 paid days for volunteering per year
• ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
• Family friendly policies and supportive working environment
• Colleague network groups committed to inclusion and diversity within our Bank.

We can only consider candidates with the right to work in the UK at this time.

Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

If you require more information or this document in a different format, please contact [e-mail]

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.