Fraud Pursue Investigator

Monzo; Greater London; Remoto; GBP 28.000 - 34.000; Tempo integral

Benefícios oferecidos por esta vaga

Incentives

£1,000 learning budget

Remote work setup

Resumo da vaga

Monzo is seeking a Fraud Investigator to join our Pursue pillar in the UK. You will investigate and action fraud reports, coordinate with other banks and CIFAS, and liaise with law enforcement where applicable to protect customers and funds.

In this role you’ll handle regulated and unregulated deadlines, maintain empathy and accuracy, and support safe growth of Monzo’s platform. The role offers remote/hybrid setup with a base salary of £27,700–£33,600 plus incentives and a £1,000 learning budget.

Qualificações

• Previous experience in customer service or a related field.
• Ability to be persuasive and empathetic.
• Strong expertise in investigating, problem solving and decision making.
• Ability to work to deadlines.
• Values-driven approach in line with Monzo’s core values.

Responsabilidades

• Investigating and actioning fraud reports received from other financial institutions.
• Probing for further evidence where needed.
• Using Monzo’s values to investigate claims with empathy and attention to detail.
• Investigating and reporting fraud to other banks when our customers have been a victim of fraud.
• Triaging and taking initial action on inbound communications from a range of institutions.
• Creating and actioning indemnities and defunds where needed.
• Reporting to CIFAS.

Conhecimentos

Fraud investigations

Communication

Empathy

Decision making

Deadline management

Independent & collaborative work

Descrição da vaga

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo

Start date - 31st January 2027

37.5 hours per week, shifts between 9am to 5:30pm/ 9:30am to 6:00pm; 1 in 4 Saturdays OR Sundays

Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Investigators are crucial to the success of this mission.

The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. This communication falls into three main categories:

• Communication to other banks about potential fraudsters in their customer base
• Communication from other banks about potential fraudsters in Monzo’s customer base
• Communication to and from CIFAS about potential fraudsters in Monzo’s customer base
• Communication with law enforcement about crime we discover as part of our investigations

Your day to day:

Fraud Investigators within our Pursue pillar work to a mixture of regulated and unregulated deadlines. Their role supports the quality of performance and knowledge across the pillar.

• Investigating and actioning fraud reports received from other financial institutions
• Probing for further evidence where needed
• Using Monzo’s values to investigate claims with empathy and attention to detail
• Investigating and reporting fraud to other banks when our customers have been a victim of fraud
• Triaging and taking initial action on inbound communications from a range of institutions
• Creating and actioning indemnities and defunds where needed
• Reporting to CIFAS
• Previous experience in customer service or a related field
• Ability to be persuasive and empathetic
• Strong expertise in investigating, problem solving and decision making
• Ability to work well independently & be collaborative with the wider team
• Ability to work to deadlines
• Values driven approach in line with Monzo’s core values

What’s in it for you

£27,700 - £33,600 base salary Incentive Awards tied to your performance

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits

The application journey has 3 key steps:

CV and application questions

a video call with a recruiter

Values and technical interview with the team

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow.

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

• Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
• Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

How would you describe your gender identity? Select...

Do you identify as transgender? Select...

What's your sexual orientation? Select...

Do you identify as having a disability? Select...

Do you consider yourself to be neurodivergent? Select...

How would your describe your ethnicity? Select...

By checking this box, I consent to Monzo collecting, storing, and processing my responses to the demographic data surveys above.