Fraud Prevention Leader & Team Coach

JPMorgan Chase & Co.; Easter Howgate; On-site; GBP 65,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Fraud People Lead to shape fraud prevention and lead a multi-channel team within the First Party Fraud Team. You will empower colleagues, promote operational excellence, and deliver outstanding service while growing your career.

This role offers leadership development and the chance to make a meaningful impact for customers and the business. This role focuses on protecting customers, improving operations, and fostering a culture of growth and collaboration

Qualifications

• Leadership experience in a customer-focused environment
• Accountability and curiosity in developing people
• Lead teams through change and ambiguity
• Drive results via colleague engagement and motivation
• Clear written and verbal communication
• Creative problem-solving to resolve customer inquiries
• Champion a positive team culture and provide regular feedback
• Coach and support delivery of first-class service
• Multi-channel operational experience
• Minimum 1 year of leadership experience
• Experience in fraud operations or financial services

Responsibilities

• Optimize team performance across key operational, financial, and people metrics
• Collaborate with cross-functional teams to improve business and operational outcomes
• Champion change by identifying root causes and implementing solutions
• Lead by example and act as an advocate for our brand and values
• Foster a positive and inclusive team culture
• Coach and develop colleagues to achieve exceptional results
• Share customer insights and best practices with the wider team
• Build expertise across all channels and functions
• Communicate effectively with colleagues and customers
• Recognize and celebrate team achievements
• Support continuous learning and skill development

Job description

JPMorgan Chase & Co. is seeking a Fraud People Lead to shape fraud prevention and lead a multi-channel team within the First Party Fraud Team. You will empower colleagues, promote operational excellence, and deliver outstanding service while growing your career.

This role offers leadership development and the chance to make a meaningful impact for customers and the business. This role focuses on protecting customers, improving operations, and fostering a culture of growth and collaboration