Fraud Prevention Associate

Secure Trust Bank PLC.; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Secure Trust Bank PLC is seeking a Fraud Prevention Associate to effectively implement fraud prevention strategies. The role involves assessing risks, collaborating with stakeholders, and providing exceptional customer service. We value diverse talents and are committed to creating an inclusive environment.

Qualifications

• Experience in a customer-facing role is essential.
• Strong ability to work well with others and demonstrate accountability.

Responsibilities

• Execute fraud prevention strategies and investigate cases of fraud.
• Assess potential fraud at application stage and mitigate risks.
• Act as a point of contact for third parties related to fraud prevention.

Skills

Attention to detail

Strong communication skills

Logical thinking

Customer service

Job description

We are seeking a Fraud Prevention Associate to join the team on a permanent basis.

As part of the team, you will be responsible for executing fraud prevention strategies effectively, investigating, and reporting cases of suspected or confirmed fraud.

Key Responsibilities:

• Assess potential 1st, 2nd, or 3rd party fraud at application stage and take action to mitigate any risk identified, in accordance with the company’s fraud prevention strategy.
• Escalate complex or priority cases within SLAs.
• Review and assess documentation received in line with internal and regulatory requirements, where required.
• Act as a fraud prevention point of contact for relevant third parties, including internal stakeholders, Cifas, and SIRA.
• Work to agreed SLAs, providing exceptional customer service to applicants and retail partners.
• Be self-motivated and take accountability for own workloads with minimal supervision when required.
• Flexible working environment: various shifts are available, with opening times of 8am-8pm Monday to Friday, 9am-6pm on Saturday, and 10am-5pm on Sunday. Hybrid working can be offered once training is completed.

What You Will Bring:

• Experience in a customer-facing role.
• Ability to work well with others, acting as a role model and demonstrating commitment to self-development.
• Logical thinking with attention to detail.
• Strong oral and written communication skills.
• Ability to work off own initiative and prioritize workload.

Everyone is different. Everyone is valued.

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfill their ambitions since 1952. We’ve learned that we’re more than the sum of our parts. We’re a strong group because of our people — who are specialist, expert, ambitious, and diverse. All our people are different, and we celebrate this diversity.

Every employee brings unique talent, ability, and perspective to their role. That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mold. We actively embrace and support diversity, work with leading industry bodies, and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.