Fraud Performance and Controls Lead

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

4Cs bonus

Private medical insurance

Life assurance

Pension up to 10%

Annual leave 27 days

Job summary

Hastings Direct is seeking a Fraud Performance and Controls Lead to own the end-to-end Policy Fraud portfolio. Hybrid role based in Leicester, London or Bexhill, collaborating across Underwriting, Analytics and Operations to optimise fraud controls and drive commercial value.

You’ll lead performance reviews, implement new controls and automation, and present insights to senior stakeholders to improve loss ratios while minimising friction for genuine customers.

Qualifications

• Extensive experience across insurance fraud, underwriting, financial crime or commercial risk management.
• Strong understanding of fraud controls, referral strategies and operational performance management.
• Experience in leading and delivering measurable commercial outcomes, change and transformation initiatives.
• Exceptional stakeholder management skills with the ability to influence senior leaders.
• Strong analytical capability with the ability to interpret complex data and convert insights into action.
• Commercially minding with a strong understanding of insurance profitability drivers.

Responsibilities

• Owning the performance of the Policy Fraud portfolio against agreed fraud, commercial and customer measures, identifying opportunities to improve fraud detection, referral efficiency and underwriting outcomes
• Driving initiatives that improve loss ratio, referral performance and operational efficiency and presenting portfolio performance, risks and opportunities to senior stakeholders
• Acting as the senior fraud representative for policy fraud referrals and controls, influencing the underwriting strategy through operational insights and fraud intelligence and partnering with analytics, pricing and underwriting teams to improve referral rules and control performance – supporting the next generation of fraud prevention strategies
• Optimising end-to-end workflows, removing process inefficiencies, ensuring consistent operating models across workstreams and coordinating change activity impacting operations
• Leading the review of significant fraud and large loss cases to help identify control weaknesses and emerging fraud threats, producing actionable insights that strengthen controls and identifying trends, vulnerabilities and opportunities – ensuring lessons learned are translated into measurable business improvements
• Leading initiatives to improve the effectiveness and efficiency of fraud operations, identifying automation opportunities, supporting the implementation of new fraud controls, decisioning capabilities and customer journeys and driving simplification and standardisation of operational processes

Skills

Insurance fraud

Underwriting experience

Financial crime

Commercial risk management

Stakeholder management

Data analysis

Job description

Job Title: Fraud Performance and Controls Lead

Location: Leicester, London or Bexhill (all hybrid)

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role Overview

As our Fraud Performance and Controls Lead, you’ll be leading the performance and optimisation or our end to end Policy Fraud portfolio, driving commercial value through the effective design, performance and continuous improvement of fraud controls, underwriting referrals and operational processes.

You’ll act as the critical link between Underwriting, Analytics and Operations, with accountability for maximising fraud prevention outcomes, reducing friction for genuine customers and delivering sustainable profitability through an effective fraud control framework.

Job details – you’ll need to have demonstrable experience in:

• Owning the performance of the Policy Fraud portfolio against agreed fraud, commercial and customer measures, identifying opportunities to improve fraud detection, referral efficiency and underwriting outcomes
• Driving initiatives that improve loss ratio, referral performance and operational efficiency and presenting portfolio performance, risks and opportunities to senior stakeholders
• Acting as the senior fraud representative for policy fraud referrals and controls, influencing the underwriting strategy through operational insights and fraud intelligence and partnering with analytics, pricing and underwriting teams to improve referral rules and control performance – supporting the next generation of fraud prevention strategies
• Optimising end-to-end workflows, removing process inefficiencies, ensuring consistent operating models across workstreams and coordinating change activity impacting operations
• Leading the review of significant fraud and large loss cases to help identify control weaknesses and emerging fraud threats, producing actionable insights that strengthen controls and identifying trends, vulnerabilities and opportunities – ensuring lessons learned are translated into measurable business improvements
• Leading initiatives to improve the effectiveness and efficiency of fraud operations, identifying automation opportunities, supporting the implementation of new fraud controls, decisioning capabilities and customer journeys and driving simplification and standardisation of operational processes

Essential Skills/experience

• Extensive experience across insurance fraud, underwriting, financial crime or commercial risk management
• Strong understanding of fraud controls, referral strategies and operational performance management
• Experience in leading and delivering measurable commercial outcomes, change and transformation initiatives
• Exceptional stakeholder management skills with the ability to influence senior leaders
• Strong analytical capability with the ability to interpret complex data and convert insights into action
• Commercially minding with a strong understanding of insurance profitability drivers

The interview process

1. Recruiter intro/screening call
2. 1st stage interview with hiring leader
3. 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our Careers Website.

Regrettably we are unable to offer sponsorship for this role.

Benefits:

• in addition to a competitive salary and £5k car allowance you will also receive…
• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more…

Join us and you’ll find a different way of doing things.

We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.