Fraud Operations Team Manager

Coventry Building Society; West Midlands; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent building society in the UK is seeking a Fraud Operations Team Manager to lead a team of Fraud Specialists. This role involves safeguarding members against fraud, ensuring compliance with regulations, and driving team improvement. The successful candidate will possess strong leadership, communication, and decision-making skills, with a background in fraud operations. The position is hybrid, with some work from home and at the Coventry office.

Benefits

Discretionary bonus scheme

Comprehensive support for wellbeing

Flexibility in working patterns

Qualifications

• Experience in a leadership role managing a team.
• Ability to operate effectively in a fraud or economic crime environment.
• Strong communication skills for stakeholder engagement.

Responsibilities

• Lead and manage a team of Fraud Specialists.
• Drive continuous improvement in fraud operations.
• Ensure compliance with regulatory frameworks and internal policies.

Skills

Current team leadership experience

Exposure in a fraud environment

Good understanding of Economic Crime

High standards of customer service

Coaching and developing team members

Working with stakeholders

Interpreting and solving complex issues

Strong decision making skills

Job description

Overview

We have an exciting opportunity for a Fraud Operations Team Manager within Economic Crime to lead a team of Fraud Specialists. This is an up to 12 month maternity cover.

This role is responsible for ensuring our members and the Society are protected from fraud threats. This is more than 'just' a leadership role however - it will be expected to drive and lead continuous improvement within the team, whilst at the same time being agile in understanding and responding to new and emerging financial crime threats.

This role will work closely and effectively with the Senior Operations Manager - Fraud Operations using technical knowledge in Financial Crime and Anti-Money Laundering to recommend and deliver strategic and tactical financial crime solutions that keep pace with that change. Managing change positively within the team to ensure full buy in to future vision, direction and goals of stakeholders within the Society will be essential.

It will ensure that operational services for the Society remain fit for purpose and compliant with relevant statutory and regulatory frameworks across Payment Service Regulations, POCA, Money Laundering Regulations, Bribery Act and Immigration Act.

The role involves representing Fraud Operations at management level to ensure that our policy reflects the needs of the Society to minimise fraud risk and to that end ensure that Economic crime as a whole is fully engaged with proposed policy change. This is a leadership role, and it's responsible for a team of Fraud Investigators and Support Officers ensuring that tasks and investigations are completed in a timely manner and to a high standard. It will also ensure Savings processes remain fit for purpose, compliant with relevant statutory requirements and reflect a risk-based approach.

As an SME for Fraud Operations, the role holder be required to provide specialist advice to Head Office departments and Branch Network on matters concerning fraud and other relevant control related matters.

About you

Y ou'll be customer focused, resilient and the ability to work effectively as part of a team. You'll be a confident, positive leader with the ability to handle complex situations and deliver difficult messages when needed.

• Current team leadership experience
• Exposure of working in a fraud environment and some investigative experience
• Good understanding and appreciation of Economic Crime
• Experience of delivering high standards of customer service
• Experience of coaching and developing team members
• Evidence of working with stakeholders at all levels, with the ability to persuade and influence
• An ability to interpret and solve complex issues
• Good communication and strong decision making skills

Desirable experience will be:

• An understanding of relevant industry codes of practice
• Experience of achieving service, quality levels and agreed SLAs

This is an operational role where you'll be based between home and Coventry (at least 2 days a week) on a hybrid basis. The department operate over Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm so flexibility will be required to support your team.

About us

We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.

All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location

Coventry-Binley Business Park