Fraud Monitoring Analyst

Talent Leaders Inc.; Loans; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Role Summary

The Fraud Monitoring Analyst will play a crucial role in supporting the Bank’s 24/7 fraud detection and prevention operations. This position involves monitoring real-time alerts, engaging directly with customers to verify transactions, and escalating potentially suspicious activities. Analysts are the first line of defense against fraud, ensuring timely action to protect customer assets and minimize financial losses. The role is essential in aligning with regulatory expectations and upholding trust in the Bank’s financial ecosystem.

Roles and Responsibilities

• Work as part of a 24/7 rotational team with 8-hour shifts, including nights, weekends, and public holidays
• Respond to fraud reports and complaints submitted by customers through various channels
• Manage incoming fraud alerts and notifications from external financial institutions by adhering to internal protocols
• Analyze and handle real-time fraud alerts from internal monitoring systems
• Conduct initial reviews of suspicious banking transactions across multiple channels and take timely preventive action
• Engage customers for transaction verification and collect necessary information; escalate unresolved or unclear cases
• Record all findings, customer interactions, and follow-up actions in fraud case management tools and internal registers
• Refer confirmed or complex fraud cases to supervisors or designated recovery personnel for further handling
• Liaise with internal departments, correspondent banks, and regulatory bodies regarding fraud-related queries—escalating or redirecting as required
• Ensure strict adherence to data privacy, confidentiality, and security protocols
• Continuously monitor case progress and support in ensuring open cases are followed through to resolution
• Contribute to identifying new fraud trends and tactics for continuous improvement of detection practices

Competences, Skills, and Experience

• A minimum of 3 years of relevant experience in areas such as fraud detection, transaction verification, customer service, call center, or compliance
• Sound understanding of fraud typologies, including phishing, social engineering, account takeovers, and use of mule accounts
• Prior use of fraud alert systems or banking fraud case tools is advantageous
• Customer-first mindset with strong communication skills, particularly in high-pressure situations
• Analytical thinking with attention to detail and the ability to escalate cases effectively
• Strong documentation and reporting skills
• Flexible and reliable, with the ability to work rotational shifts including overnight and during holidays
• Collaborative approach to work, especially in coordination with compliance and fraud recovery teams

Education, Academic Qualification, Certifications

• Bachelor’s degree is required, as per internal standards and policies

Language and Other Selection Criteria

• Fluency in English is essential for both verbal and written communication
• Proficiency in Arabic is a significant advantage
• Clear and precise communication, especially in urgent or sensitive fraud-related situations, is required

Shift and Operational Details

• 8-hour rotating shifts covering 24/7 operations, including night, weekend, and public holiday coverage
• Six working days per week with one day off
• Daily handover and shift reporting are integral to the workflow
• Operational nature of the role with clear escalation procedures for critical or regulated cases