Fraud Manager - VGSL

Vodafone Group; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Vodafone is seeking an Internal Fraud Manager to lead the implementation of its internal fraud strategy across Group Entities. This role involves assessing risks, delivering training, and investigating incidents, contributing to a sustainable and secure environment while promoting a diverse workplace. This position offers competitive salary and benefits.

Benefits

Yearly bonus

28 days annual leave

5 charity days per year

Maternity leave of 52 weeks

Private pension with 2:1 matching

Private medical and dental access

Share save scheme

Additional discounts on retail, gym, and more

Qualifications

• Experience in risk management, internal controls, or related assurance functions.
• Strong communication skills for presenting complex information clearly.
• Prior experience in fraud risk management is desirable.

Responsibilities

• Conduct Fraud Risk Assessments and track action completion.
• Deliver fraud awareness and training initiatives.
• Investigate fraud incidents affecting Group Entities.

Skills

Risk Management

Relationship Building

Analytical Mindset

Communication Skills

Tools

Microsoft Office

Data Analysis Tools

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The Group Entities Internal Fraud Manager is responsible for driving the implementation of Vodafone’s internal fraud strategy across Vodafone Group Entities. The role focuses on identifying, evaluating, and mitigating internal fraud risks within business processes, products, and services, in alignment with the Internal Fraud Management Framework and Vodafone Fraud Policy

• Conduct Fraud Risk Assessments (FRAs) on processes within Group Entities:
  • Develop and maintain a FRA plan by identifying processes vulnerable to fraud and agreeing on priorities with business owners.
  • Execute detailed FRAs in line with the FRA plan. These assessments must comply with policy requirements and provide practical, actionable recommendations to help the business mitigate fraud risks.
  • Track and monitor all FRA actions through to completion or to an agreed level of closure, ensuring residual risk remains within tolerance.
• Assess fraud risks in new products and services:
  • Evaluate fraud vulnerabilities in new offerings, ensuring identified gaps are addressed before launch, and that ongoing fraud monitoring is in place as needed.
• Deliver fraud awareness and training initiatives across Group Entities.
• Investigate fraud incidents impacting Group Entities.
• Support the Investigations Team on Group Entities-related cases as required.
• Support the wider Group Corporate Security Team on projects aligned with the Fraud Strategy and Policy.
• Pursue continuous professional development to ensure fraud knowledge remains current and is effectively applied.

Who you are

• Relevant experience in risk management, internal controls, audit, compliance, or related assurance functions involving control evaluation and vulnerability identification.
• Strong relationship-building skills with the ability to collaborate across departments and demonstrate influencing and negotiation capabilities.
• Experience in designing and/or delivering training, awareness initiatives, or internal communications related to business risks.
• Analytical mindset with the ability to critically assess information, identify root causes, and develop logical solutions.
• Demonstrated ability to deliver in fast-paced, high-growth, and uncertain environments.
• Excellent written and verbal communication skills, capable of conveying complex information clearly to diverse audiences.
• Broad understanding of mobile and fixed telephony networks and associated services.
• Proficient in Microsoft Office and data analysis tools.
• Prior experience in fraud risk management (e.g., conducting FRAs, developing anti-fraud controls, or contributing to fraud prevention strategies) is desirable.
• Familiarity with Vodafone’s business model, products, and services is a plus.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.