Fraud Manager - Group Entities

Vodafone; Newbury; On-site; GBP 45,000 - 65,000; Full time

Job summary

Vodafone is seeking a Group Entities Fraud Manager to oversee fraud risks across various services. The role involves conducting assessments, delivering training, and collaborating with teams to mitigate fraud. Ideal candidates will have experience in risk management and strong analytical skills, contributing to Vodafone's mission of creating a sustainable and inclusive world.

Benefits

Yearly bonus: 10%

Annual leave: 28 days + bank holidays

Charity days: 5 days/year

Private medical and dental

Access to health assessments

Discounts on various services

Qualifications

• Experience in risk management, audit, or compliance.
• Ability to deliver in dynamic environments.
• Understanding of Vodafone products and services.

Responsibilities

• Manage fraud risks relevant to Vodafone Group Entities.
• Conduct Fraud Risk Assessments on processes and new products.
• Deliver fraud training programmes across Group Entities.

Skills

Analytical thinking

Relationship building

Communication skills

Influencing skills

Tools

Microsoft Office

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You’ll Do

The Group Entities Fraud Manager will be responsible for managing the fraud risks relevant to Vodafone Group Entities which include Vodafone Business (VB), Vodafone Carrier Services (VCS), and Vodafone Roaming Services (VRS). Fraud risks will cover both external and internal fraud relevant to Group Entities processes, products, services, and customers.

• Fraud Risk Assessments (FRA) on processes within Group Entities:
• Create an FRA Plan, by identifying the processes which are vulnerable to fraud and agreeing prioritisation with business owners
• Perform comprehensive Fraud Risk Assessments (FRAs) as per the FRA Plan. The FRAs must comply with policy requirements and provide the business with practical recommendations to enable them to better mitigate the fraud risks it faces
• Monitor and track all FRA actions through to completion or to an agreed level of closure, that results in the residual risk being below tolerance
• Fraud Risk Assessments on new products and services being developed and launched
• Assess the fraud vulnerabilities within new products and services, ensuring gaps are closed prior to launch, and products are monitored for fraud as required
• Deliver fraud training programmes and awareness campaigns across Group Entities
• Investigate incidents of fraud affecting VB customers within VBI and IoT.
• Support the GCS&R Investigations Team, as required, on investigations related to Group Entities
• Support the wider GCS&R Team on projects linked to the Fraud Strategy and Fraud Policy.
• Ensure continued professional development so fraud knowledge is kept up to date and can be applied effectively within the role
  
  

Who You Are

• Relevant experience in risk management, internal control evaluation, audit and compliance, or any other assurance function on a related field involving the assessment of controls and identification of potential vulnerabilities
• Ability to build relationships, collaborate effectively with various departments and individuals within the organization, and possess strong influencing and negotiating skills
• Analytical thinking, with an ability to critically evaluate information, identify root causes and develop logical solutions
• Ability to deliver in dynamic, high-growth, high-uncertainty environments with strong focus on real execution
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and effectively to diverse audiences
• A broad understanding of mobile/fixed telephony networks and related services
• Proficient in Microsoft Office applications
• Previous experience in fraud risk management (including activities such as fraud risk assessments, development of anti-fraud controls or contribution to fraud prevention strategy) is desirable but not a necessity as this can be developed through training and on the job coaching
• An understanding of Vodafone products and services
• Detailed knowledge of relevant Vodafone systems and processes
  
  
  

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

• Yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
  
  
  

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.