Fraud Investigator - Household Claims

Hastings Group; Bexhill-on-Sea; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A digital insurance provider is seeking a Claims Fraud Analyst to join their Home Fraud Team in Bexhill-on-Sea. You will investigate suspected fraudulent claims, review new claims of concern, and support fraud process design. Ideal candidates will have a strong background in household claims and technical fraud experience. This role offers a hybrid working approach and a competitive benefits package.

Benefits

Flexible working - hybrid approach

Competitive bonus scheme

Financial wellbeing support

Mental wellbeing programme

25 days annual leave + bank holidays

Cycle to work scheme

Healthcare and dental plans

Social events and inclusive environment

Qualifications

• Experience with investigating claims and fraud detection.
• Strong understanding of the end-to-end claims journey.
• Ability to challenge the status quo and make decisions.

Responsibilities

• Conduct detailed reviews of suspicious claims.
• Investigate potential fraudulent claims.
• Support the design of fraud processes.

Skills

Technical fraud background

Experience in household/home/property claims

Strong communication skills

Job description

Overview

Reporting into one of our Home Fraud Team Leaders, you\'ll be tackling a mix of suspected fraudulent claims across contents and buildings insurance and be working closely with our Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal will be in supporting Hastings Direct in delivering a market leading fraud defence for Household/Home Claims - a business area that has expanded exponentially over the past 12 months!

Responsibilities

• Conducting detailed reviews of newly identified claims which are of concern, and where appropriate, provide guidance and feedback to the wider teams within Claims
• Conducting investigations on claims where we hold a suspicion of fraud
• Conducting desktop investigations, formal interviews, liaising with suppliers and using intelligence solutions systems
• Supporting the design of relevant fraud processes
• Acting as a technical referral point for Home Claims Handlers, to support fraud identification
• Tackling a mix of suspected fraudulent claims across contents and buildings

Qualifications & Experience

• Has a technical fraud background within insurance or has strong experience of household/home/property claims
• Strong overall claims understanding - familiar with the end-to-end claims journey
• Capable of making decisions and challenging the status quo - able to utilise strong communication skills and engage with a varied audience

About Hastings & Benefits

We\'re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\'ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\'re proud of the journey we\'re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, and there\'s a bigger opportunity out there. If you\'re reading this advert, we invite you to learn more about #lifeatHD and join us in the exciting chapter ahead.

Regrettably, we are unable to offer sponsorship for this role.

Benefits

• Flexible working - hybrid approach; discuss details with your recruiter
• Competitive bonus scheme - annual 4Cs performance bonus
• Financial wellbeing - life assurance (4x salary), income protection, matched pension up to 10%
• Discounts, cashback, free independent mortgage advice and access to financial wellbeing support
• Mental wellbeing programme and resources including Thrive app, assistance programme, and mental health support
• 25 days annual leave + bank holidays, with option to buy/sell a week
• Cycle to work and tech schemes, healthcare plans, dental plans, and additional benefits
• Social events and a supportive, inclusive environment

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. If you require any reasonable adjustments during the recruitment process, please let us know. Our recruitment team is here to provide support for a fair and accessible experience for all. Job posting end date