Fraud Investigator

Morgan Stanley; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global financial services firm in Glasgow seeks a Fraud Investigator to join their Fraud Investigations team. This role involves managing fraud claims, conducting investigations, and collaborating with various stakeholders to mitigate risk. The ideal candidate has over 4 years of experience in financial crime and excellent communication skills. This position offers a supportive and inclusive work environment.

Qualifications

• 4+ years of experience in a financial crime role.
• Understanding of payment fraud and common fraud schemes.
• Ability to research debit card fraud cases.

Responsibilities

• Investigate debit card fraud claims and prepare reports.
• Manage clients and conduct interviews for fraud understanding.
• Identify recovery efforts for losses from fraudulent transactions.

Skills

Analytical skills

Decision-making

Time management

Communication skills

Detail-oriented

Tools

Excel

Access

Business Intelligence

PowerPoint

Job description

We're seeking someone to join our Fraud Investigations team as a Fraud Investigator whose responsibility is to perform risk mitigation and fraud review for instances that may be monetary or non-monetary impacts to our Morgan Stanley Wealth Management Clients. This includes full investigations, root cause analysis, risk mitigation and working with various stakeholders in the effort.

As part of the Cyber Data Risk and Resilience organization, Fraud is a global organization responsible for assessing, mitigating, and preventing fraudulent activities across multiple product lines and services in order to protect the firm and its clients.

In an effort to protect our Wealth Management client assets, provide a safe and secure banking environment, and to minimize financial losses to the Firm from systematic security risk, the Card Fraud Investigations Team is tasked with intake, resolution, and reporting of confirmed fraud and suspicious activity claims. The team is seeking a teammate responsible for incident management, regulatory reporting, and assessment of fraudulent activity.

What You'll Do

• Investigations and resolution of a debit card fraud claims along with additional types of reported fraud. This includes managing the full review, remediation and reporting required aligned to the product and regulatory association
• Ensuring timeliness with reporting standards and regulatory requirements
• Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary
• Proactively identify recovery efforts from reported fraud transactions to recuperate losses
• Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation
• Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients
• Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units
• Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
• Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations.

Requirements

• Experience in a financial crime role 4 + years
• Superior analytical, critical thinking and decision-making skills utilizing data extraction
• Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations.
• Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details
• The ability to research and respond to various methods of Debit card related fraud
• Perform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk.
• Ensure proper case documentation and reporting
• Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations
• Excellent written and verbal communication skills
• Detail oriented with the ability and desire to work in a team environment

Even Better If You Have

• Previous financial crime working experience
• Understanding of financial services industry products and processes
• Understanding of fraud and security issues within the banking and finance industry
• Previous experience working within a client service/hospitality based role
• The candidate must also be proficient working with Excel, Access, Business and PowerPoint

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.