Fraud and Risk Supervisor

Bet365; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming company in the United Kingdom seeks a Fraud and Risk Supervisor to oversee a team and implement risk mitigation measures. You will be responsible for developing team leaders and ensuring compliance while improving departmental performance. The ideal candidate has experience in risk assessment and strong communication skills. This is a full-time position with flexible hours.

Qualifications

• Previous experience in a supervisory role or a similar background.
• Ability to coach and develop team members.

Responsibilities

• Manage and oversee daily tasks of Specialists and Team Leaders.
• Complete higher risk account screening.
• Monitor performance levels through various assessments.
• Coach Team Leaders to uphold standards.
• Identify improvements in productivity and efficiency.

Skills

Effective communication skills

Coaching and leadership

Time management

Decision-making

Attention to detail

Risk assessment experience

Innovation

Job description

As a Fraud and Risk Supervisor, you will be responsible for the development of a group of Team Leaders, playing a key role in the adoption of risk mitigation measures and departmental change.

The Fraud and Risk Management team provides intuitive and intelligent risk analysis, protecting the Business from significant external threats to its proprietary well-being.

In this leadership role, you will be responsible for developing a team of Specialists and Team Leaders. The successful applicant will receive full training and support, but previous experience in a similar role or background is required.

You will develop an excellent understanding of both fraudulent behaviours in the gambling industry and the risk mitigation measures managed by the team.

Responsibilities:

1. Managing and overseeing the tasks and duties of Specialists and Team Leaders daily.
2. Completing supervisory tasks including higher risk account screening, managing departmental escalations, and liaising with third-party merchants and payment providers.
3. Monitoring, maintaining, and developing performance levels through Performance Management, considering procedural, compliance, assessments, data analysis, and reporting aspects.
4. Coaching and developing Team Leaders to uphold department standards with both short and long-term objectives.
5. Reviewing and escalating technical issues.
6. Identifying improvements to increase quality, productivity, and efficiency within the department.

This role involves delivering operational efficiency while driving development and change. It is a full-time position working 5 days from 7, between 06:00 - 23:00.

Preferred Skills and Experience:

• Effective written and verbal communication skills.
• Ability to coach, develop, and lead by example.
• Capacity to plan, prioritize, and manage workload efficiently through effective time management, delegation, and resource allocation.
• Sound judgment with a logical, well-informed approach to decision-making.
• Excellent attention to detail.
• Experience in investigation, analytics, risk assessment, or reporting of risks.
• Innovation and ability to develop concepts to meet departmental and business objectives.