Fraud Analyst

Customers Bank; Reading; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Customers Bank is seeking a Fraud Analyst to enhance our Fraud Prevention team. The analyst will identify fraudulent activities, recommend process improvements, and ensure compliance with regulations. Ideal candidates will possess strong analytical skills, experience in fraud detection, and excellent communication abilities.

Qualifications

• At least 1 year of experience in fraud detection/prevention.
• Self-confident and a quick learner.
• Excellent communication skills.

Responsibilities

• Analyze data and identify fraud threats.
• Ensure compliance with internal policies.
• Draft policies and procedures.

Skills

Fraud detection

Communication

Interpersonal skills

Analytical thinking

Tools

MS Office

Banking systems

Job description

Work location: West Reading or Malvern Hybrid (Mon, Tues, Thurs in office)

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

Our Approach:

• We get you further, faster.
• Focused on you: We provide every customer with a single point of contact—a dedicated team member committed to meeting your needs today and tomorrow.
• On the leading edge: We innovate with the latest tools and technology to react quickly to market conditions and help you get ahead.
• Proven reliability: Our deep experience and strong financial foundation make us a trustworthy partner.

What you’ll do:

We are seeking a talented and experienced Fraud Analyst to join our Fraud Prevention and Investigations team. You will analyze data, identify fraud threats, and recommend improvements to our processes.

Responsibilities:

• Identify fraud threats across various channels and use applicable software to mitigate them.
• Communicate effectively, both verbally and in writing.
• Understand regulatory requirements related to fraud mitigation (e.g., Bank Secrecy Act, Regulation E).
• Ensure compliance with internal policies and procedures.
• Prioritize tasks in a fast-paced environment.
• Participate in special projects and perform other duties as assigned.
• Experience with cryptocurrency fraud investigations and SBA/PPP loan reviews is preferred.

Analytics:

• Identify opportunities to improve policies, procedures, and controls.
• Analyze data and create reports for management.
• Trend data to detect fraudulent transactions and procedural gaps.

Networking/Interpersonal Skills:

• Build and maintain relationships with internal departments for collaborative issue resolution.

Technical Writing:

• Draft comprehensive policies and procedures, including visual aids as needed.

Requirements:

• At least 1 year of experience in fraud detection/prevention, preferably in financial services.
• Self-confident, quick learner.
• Excellent communication and interpersonal skills.

Technology Skills:

• Proficiency with MS Office (Word, Excel, Outlook).
• Knowledge of banking systems.
• Ability to navigate multiple systems.
• Legally eligible to work in the US without sponsorship.

Customers Bank is an equal opportunity employer and provides reasonable accommodations upon request in accordance with the Americans with Disabilities Act and applicable laws.

Diversity Statement:

We value diversity, equity, and inclusion, and are committed to reflecting these values in our culture. We celebrate diverse experiences, perspectives, and identities, believing they drive our success. Join us and step into your future!