Fraud Analyst

Ubisoft; North East; On-site; GBP 30,000 - 45,000; Full time

Job summary

A major gaming company is seeking a Fraud Analyst to help identify and mitigate fraud risks across their operations. The role involves analyzing data to understand fraudulent activities and developing policies to reduce risk. Ideal candidates have experience in fraud operations, strong communication skills, and a passion for gaming.

Qualifications

• Experience with customer relationship management and internal fraud reduction is essential.
• Proven record of utilizing large data sets for insights is critical.
• Strong organization and delivery planning skills are necessary.

Responsibilities

• Provide expertise on internal and inbound fraud risk.
• Detect and analyze fraudulent activity and identify patterns.
• Create and present reports with insights and recommendations.
• Collaborate on fraud reduction initiatives.
• Support incident and problem management teams with informed risks.

Skills

Fraud operations experience

Data analysis

Stakeholder communication

Relationship-building

Education

Experience with risk management

Familiarity with ITIL4 practices

Job description

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As a Fraud analyst within our Critical issues team, you will report into the Critical Issues Team Lead. You will focus on helping the business through analysing our activity to identify and quantify fraud risks and bad demand, scope mitigations and drive recommendations to make the Ubisoft ecosystem safer for our players. You will identify opportunities to reduce player and internal team exposure to fraud by understanding bad demand volume and fraud risk for our operations.

Using your experience, you will use data to initiate discussions and actions, influencing our internal teams to deliver meaningful change.

Key responsibilities:

• Provide expertise on internal and inbound fraud risk.
• Detect and analyse fraudulent activity, identifying patterns and behaviours across our support ecosystem and beyond.
• Create and present clear reports showcasing insights and making clear recommendations for mitigatory actions.
• Provide subject matter expertise for project teams developing mitigations based on our vulnerability reports.
• Develop and implement appropriate policies, monitoring adherence against new risks and updating regularly as new threats are identified.
• Collaborate with the wider organisation on fraud and bad demand reduction initiatives.
• Support our incident management, problem management and event management teams in understanding identified risks that could impact their functions.
• Quantify and monitor the impacts of detected risks and the values of remediation.

Qualifications

• Existing Fraud operations experience
• Experience with customer relationship management, internal fraud reduction and risk management
• Proven track record of utilising large data sets to gain insights
• Familiarity with ITIL4 practices and service management principles (desirable but not essential)
• Excellent stakeholder communication and relationship-building skills.
• Strong organisation, delivery planning, and prioritisation skills
• Passion for games, players, and community-focused service delivery.