Fraud Analyst

Global Payments, Inc.; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

Global Payments, a leading provider of payment solutions, is seeking enthusiastic Fraud Analysts to enhance customer satisfaction through effective fraud detection and resolution. Candidates should possess strong analytical and interpersonal skills, and will be supported with comprehensive on-site training and competitive benefits.

Benefits

Life Insurance - x1 Salary

MediCash Healthcare Plan

Pension (Employee 5%, employer 3%)

26 Days Annual Leave + Bank Holidays

Enhanced Sick Pay

Free onsite parking

Subsidized Canteen

Qualifications

• Customer service experience (face-to-face or telephone)
• Good IT literacy
• Good data analysis skills

Responsibilities

• Providing excellent customer service at all times.
• Blocking and transferring accounts to prevent further losses.
• Noticing and reporting trends and pitfalls.

Skills

Customer service experience

Good IT literacy

Data analysis skills

Problem-solving skills

Organizational skills

Communication skills

Job description

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Fraud Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, and determined Fraud Analysts to join our team based at a contact center in Caldecotte, Milton Keynes. This role involves utilizing state-of-the-art fraud detection systems to analyze customer accounts for signs of fraud and to gather information to reach a resolution.

All training for this role is provided on-site. We are looking for individuals with a strong understanding of customer service, a can-do attitude, and a willingness to learn.

Hourly rate: £

Now offering an unsociable hours allowance, please see benefits below!

• Unsociable hours allowance: An additional £ per hour for shifts between 07:00-08:00 Mon-Fri, 17:00-20:00 Mon-Fri, and 08:00-20:00 Sat and Sun
• Life Insurance - x1 Salary (can be increased to x4 at additional cost)
• Fully paid training provided on-site where applicable
• MediCash Healthcare Plan
• Pension (Employee 5%, employer 3% contributions)
• 26 Days Annual Leave + Bank Holidays (rising to 30 days with continuous service)
• Option to buy additional leave
• Enhanced Sick Pay - 13 weeks full pay after 12 months of service, with potential increases
• Cycle to work scheme
• Maternity & Adoption Pay - 12 weeks full pay after 26 weeks of employment
• Paternity Leave - 2 weeks full pay after 26 weeks of employment
• Shared Parental Leave - 12 weeks full pay after 26 weeks of employment
• Bereavement Leave - 5 days at full pay
• Dependent Leave - 2 days at full pay
• Free onsite parking
• Subsidized Canteen

Responsibilities in this role:

• Providing excellent customer service at all times, building and maintaining professional relationships with customers and merchants
• Generating and assisting with the completion of reports
• Blocking and transferring accounts to prevent further losses and fraudulent activities
• Organizing replacement credit cards for customers
• Logging and processing complaints
• Noticing and reporting trends and pitfalls
• Providing expert advice and support to other internal teams to ensure a streamlined customer experience

The right candidate will have:

• Customer service experience (face-to-face or telephone)
• Good IT literacy
• Experience working in a fast-paced environment
• Good data analysis skills
• Excellent problem-solving skills
• Organizational skills
• Experience with critical and detailed work
• Excellent communication skills, both verbal and written
• The ability to work as part of a team and independently

If you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We look forward to meeting you!

TSYS Managed Services (TMS) offers financial solutions through customer service in our outsourced contact centers on behalf of banks and building societies in the UK and Europe. We are part of Global Payments, a worldwide organization operating in over 80 countries, providing payment solutions.

Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, religion, sex (including pregnancy), national origin, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other legally protected status. For reasonable accommodations related to employment applications or accessibility feedback, contact jobs@globalpay.

Job ID R0056516