Fraud Analyst

The Cigna Group; Greenock; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Fraud Analyst within the Fraud Investigation Unit. This role involves identifying and preventing fraudulent claims, supporting the team with investigation processes, and engaging with healthcare providers. Ideal for candidates with experience in fraud investigation, organizational skills, and attention to detail.

Qualifications

• Minimum 2 years in health insurance or healthcare provider.
• Experience with claims coding and regulatory rules.
• Fluency in foreign languages preferred.

Responsibilities

• Manage Fraud Investigation Team mailbox and inquiries.
• Act as initial review point for fraudulent claims.
• Identify operational errors to prevent incorrect payments.
• Support production of investigation reports for stakeholders.

Skills

Teamwork

Fraud investigation

Attention to detail

Communication

Critical thinking

Education

Medical/paramedical qualification

Tools

Mainframe

Job description

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Fraud Analyst (Pre-Pay) – Fraud Investigation Unit

The job profile for this position is Fraud Analyst (Pre-Pay), which is a Band 2 Senior Contributor Career Track Role.

Fraud Analyst (Pre-Pay) – Fraud Investigation Unit

The job profile for this position is Fraud Analyst (Pre-Pay), which is a Band 2 Senior Contributor Career Track Role.

Role Summary

As Fraud Analyst (Pre-Pay), within the Payment Integrity Fraud Investigation Unit, you will be directly supporting Cigna’s affordability commitment within Cigna International's business. This role is responsible for identifying and preventing fraudulent, wasteful and abusive expenses from around the globe and supporting the Fraud Investigation Team with client reporting.

Responsibilities

• Manages the Fraud Investigation Team mailbox and responds or directs enquiries appropriately.
• Acts as initial review point for (possible) fraudulent claims.
• Identifying internal operational errors to prevent incorrect payment being made.
• Provides initial review and research to help determine if claims require further investigation to determine possible fraudulent activity.
• Contact providers and members requesting documents and confirming information.
• Partner with cost containment teams in other geographies to share best practices.
• Participate in projects to improve business processes.
• Ensure team savings are tracked and reported accurately.
• Partner with Payment Integrity teams in other locations to share FWA claiming schemes.
• Partner with Data Analytics team in building future FWA triggers automation.
• Support the production of investigation reports to internal and external stakeholders by compiling and storing evidence appropriately.
  
  

Skills And Requirements

• You should enjoy working in a team of high performers, who hold each other accountable to perform to their very best.
• Experience of fraud investigation strongly desired.
• Minimum of 2 years of health insurance or health care provider experience.
• Competent in processing or investigating claims on Mainframe.
• Knowledge of claims coding, regulatory rules and medical policy.
• Medical/ paramedical qualification is a definite plus.
• Demonstrated strong organization skills.
• Strong attention to detail.
• Ability to quickly learn new and complex tasks and concepts.
• Critical mind-set with ability to identify cost containment opportunities.
• Excellent verbal and written communication skills.
• Ability to balance multiple priorities at once and deliver on tight timelines.
• Flexibility to work with global teams and varying time zones effectively.
• Confidence to deal with internal stakeholders and ability to work with a cross functional team.
• Strong organization skills with the ability to juggle priorities and work under pressure to meet tight deadlines.
• Fluency in foreign languages in addition to fluent English is a strong plus.
• Work location: Hybrid model (work at home and in office).
  
  

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Hospitals and Health Care

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