Franchise Success Coach (9-month FTC)

Yum! Brands; Woking; On-site; GBP 40,000 - 65,000; Full time

Job summary

Join a leading fast-food company as a Franchise Success Coach in Woking, where you'll drive operational excellence and support franchisees in delivering exceptional guest experiences. This role demands strong analytical skills and the ability to build lasting relationships, providing a unique opportunity to shape the future of franchise operations across Europe.

Qualifications

• Extensive experience in QSR, hospitality, or retail operations, ideally in a franchise setting.
• Exceptional analytical skills and proficiency in Excel.
• Fluency in English and additional European languages are a plus.

Responsibilities

• Analyze operational performance metrics to identify insights and address root causes for improvement.
• Work with franchisees to overcome operational challenges through coaching and sharing best practices.
• Monitor compliance through audits and coaching to uphold standards.

Skills

Analytical skills

Communication skills

Relationship-building

Tools

Excel

Business Intelligence tools

Job description

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Franchise Success Coach (9-month FTC), Woking

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Client:

Yum! Brands

Location:

Woking, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

247d9011ae5d

Job Views:

5

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

WHAT’S THE ROLE ALL ABOUT:

Are you ready to make a meaningful impact on franchise operations across KFC Europe? As a Franchise Success Coach, you’ll be at the forefront of driving outstanding performance across our franchisee base and helping them to deliver next-level guest experiences. This role involves analyzing operational data, uncovering key insights, and crafting actionable strategies to drive growth and efficiency for the region.

You’ll work closely with multiple franchisees across countries, combining data analytics with hands-on coaching to identify opportunities for commercial success during in-market restaurant visits. You’ll play a vital role in building operational capability by mentoring franchisees, solving complex challenges, and sharing best practices to ensure their long-term success. You’ll also lead the rollout of innovative systems and initiatives designed to boost efficiency and profitability.

This is more than a job; it’s a chance to shape the future of franchise operations and elevate performance to the next level.

This is your chance to join a passionate and solution-focused team. So, are you ready to join the journey?

WHATS THE SCOPE OF INFLUENCE:

As a key influencer within KFC's Central and Eastern European operations, spanning franchisees across countries and more than , restaurants, you’ll have the opportunity to drive strategic collaboration with franchisees in dynamic markets.

WHAT YOU’LL BE DOING:

Data-Driven Commercial Impact (%)

Analyze operational performance metrics and KFC LISTENS Guest Experience data to identify insights and address root causes for improvement. Pinpoint trends and opportunities to drive growth.

Transform raw data into actionable recommendations for franchisees and internal stakeholders.

Combine restaurant visits with operational reviews to provide coaching and identify commercial strategies.

Support the launch of operational initiatives and systems to enhance efficiency and profitability.

Building Operational Excellence (%)

• Work with franchisees to overcome operational challenges through coaching and sharing best practices. Develop plans for short- and long-term success.
• Evaluate partners against operational benchmarks and co-create strategies to improve KPIs.
• Assist with new store openings and refurbishments through operational readiness and training.
• Collaborate with the Restaurant Excellence (REX) team on change management strategies.
• Use unannounced visits to gain insights into guest experiences and operations.
• Recognize team contributions and ensure follow-up on processes and tools with franchisees and HR teams.

Safeguarding the Brand (%)

• Monitor compliance through audits and coaching to uphold standards.
• Promote food safety, cleanliness, and service quality.
• Oversee layout approvals and operational handovers for new or remodeled restaurants.

Empowering Communication (%)

• Build trust with stakeholders and serve as a reliable contact.
• Represent franchisees’ interests and resolve conflicts to align with business goals.
• Share expertise to elevate franchise operators.

Work closely with HR and Training teams to ensure franchisees have the resources needed for success.

WHO YOU ARE COLLABORATING WITH:

• KFC CEE Operations: Franchise Growth Lead
• KFC CEE Teams: Restaurant Excellence, Marketing, Finance, Technology, Supply Chain
• KFC Global: Compliance & Customer Teams
• KFC Global: Know-how sharing counterparts

SKILLS THAT WILL MAKE YOU STAND OUT:

Bring extensive experience in QSR, hospitality, or retail operations, ideally in a franchise setting.

Show exceptional analytical skills, proficiency in Excel, and familiarity with BI tools.

Excel in communication and relationship-building skills.

Fluency in English is required; additional European languages are a plus. Willingness to travel across Europe up to % of the time.

PanEurope