FRANCHISE SALES TEAM

Clarksoutlet; Stockport; Sur place; GBP 19 000 - 23 000; Plein temps

Résumé du poste

Clarksoutlet in Stockport is looking for a frontline retail assistant to provide a great consumer experience in store while delivering set targets and KPIs. You will sell shoes and accessories by applying Clarks selling models and maintain high retail standards.

You will keep the sales floor and back of house tidy, update product knowledge regularly, follow health and safety procedures, and represent the Clarks brand at all times.

Qualifications

• Customer-focused role requiring friendly, helpful attitude.
• Excellent communication and listening skills.
• Able to learn product knowledge quickly.
• Capable of working to targets and KPI metrics.

Responsabilités

• Support achievement of store KPIs by delivering sales at target levels.
• Deliver a great brand experience and use technology to enhance the customer journey.
• Maintain the sales floor and back of house to high standards.
• Stock replenishment and stockroom housekeeping.
• Follow Health and Safety procedures at all times.
• Represent the Clarks brand at all times.
• Adhere to cash and stock security procedures.
• Comply with company policies and legal requirements.
• Review own performance and personal development plan.
• Maintain smart appearance per company guidelines.

Connaissances

Customer service

Sales skills

Brand knowledge

Stock control

Outils

POS system

Description du poste

Job Overview

To provide a great consumer experience in store whilst delivering set targets and KPIs. Effectively selling shoes and accessories through the delivery of the appropriate Clarks selling models. Support in the day to day maintenance of high retail standards both front and back of house.

Dimensions

• Financial: Sales
• People: N/A
• Impact: Compliance

Responsibilities

• Support the achievement of key store KPI’s by delivering sales at target levels set by store Management team.
• Consistently deliver a great brand experience, including utilising technology to enhance the consumers’ experience and keeping up to date with product knowledge.
• Maintain the sales floor and back of house areas in order to deliver high brand and retail standards.
• Put stock away in the correct places, keeping good order and stockroom aisles clear.
• Follow Health and Safety procedures at all times as delivered in training.
• Represent the Clarks brand at all times.
• Follow cash and stock security procedures to Company standards.
• Comply with company and legal requirements.
• Regularly review own performance and maintains a personal development plan.

Key Outputs/Results

• Achieve required performance standards on KPIs such as sales and multi-sales.
• Consistently deliver appropriate selling models, confidently sell the product through articulating features, advantages and benefits, meeting consumer needs.
• Maintain visual merchandising standards and replenish as required.
• All Health and Safety training is followed to maintain own and others safety in work, putting personal safety and that of others first.
• Maintain a smart appearance following Company guidelines on what to wear and showcasing the Clarks current in season product.
• All cash, stock and administration are completed on time and correctly to ensure compliance with Company Policies.
• Work with integrity in an honest and trustworthy manner.
• All relevant compliance of Company Policies and legal requirements are met.
• Maintain an up to date development plan and complete all performance review documentation before and after formal reviews and take action accordingly.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.