Franchise Proposition & Change Manager

The Co-operative Group; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading retail organization in Manchester is seeking a Franchise Proposition & Change Manager to spearhead the development and implementation of strategic changes within the franchise sector. The role demands strong product development skills and the ability to work collaboratively across technology, operations, and multiple franchise missions. Ideal candidates should have a solid understanding of franchise business models and a proven track record of engaging with senior stakeholders. This position offers an opportunity to drive innovation and enhance franchise partner relationships.

Qualifications

• Experience in a fast-paced retail environment.
• Proven ability to manage competing priorities.
• Adaptability in delivery-focused roles.

Responsibilities

• Work on the Franchise Change Roadmap.
• Lead development for unique Franchise missions.
• Monitor performance of change initiatives.

Skills

Product development skills

Commercial understanding of franchise models

Complexity management

Cross-discipline collaboration

Stakeholder engagement

Problem-solving

Customer orientation

Job description

Purpose	The Franchise Proposition & Change Manager plays a pivotal role in the prioritisation, delivery and adoption of strategic change. Working across transformation, technology, membership and operations, the role ensures new systems and process improvements are designed with franchisee needs in mind, delivered at pace, and embedded for long-term success.
Reports to	Proposition & Change Lead	Line Manager of	N/A
Contribution	Work as part of a cross-functional product team to develop, prioritise, and deliver the Franchise Change Roadmap across Technology, Propositions, Operations, Membership and Q-Commerce Lead propositional development for all missions unique to Franchise – Universities, Petrol Forecourts, Hospitals and Ministry of Defence sites Lead the design, launch and evolution of new systems, services and operational improvements that meet the needs of diverse franchise partners Visit stores and build close working relationships with franchisees and internal stakeholders to test, iterate and embed change Monitor and report on the performance of change initiatives and identify any opportunities for continuous improvement Represent Franchise in Co-op wide governance forums, making sure that Franchise is at the forefront of change
Empowered to	Lead and deliver key product and change initiatives from concept to implementation Represent product outcomes and recommendations to senior stakeholders and franchisees Translate partner and customer insights into roadmap updates and change decisions Collaborate with Technology, Operations, Membership and Service teams to deliver integrated franchise initiatives. Ensure franchise needs are reflected in cross-Co-op programme design and decisions.
Capabilities	Skilled product development within a multi-stakeholder, fast-paced retail environment. Strong commercial and operational understanding of franchise or partner-led business models. Ability to manage complexity and competing priorities across multiple franchise missions. Confident working across disciplines such as marketing, membership, technology, and operations. Collaborative and influential, with experience engaging senior stakeholders and external partners. Resilient, adaptable, and delivery-focused, with a bias for practical problem solving and structured execution. Deeply customer and partner-oriented with a commitment to continuous improvement
Work Level Descriptor	Accountability Delivery of specialist work based on subject matter expertise, or leadership of large, complex teams. Responsible for developing the right capabilities either individually or within their team, enabling work to be delivered effectively. Manages team delivery in accordance with agreed budgets. Impact As a people-leader, takes responsibility for the delivery of work over shorter timeframes, contributing to achievement of the team's annual plan - empowering their team to deliver discrete pieces of work based on agreed processes. As an individual contributor, provides thought leadership to help shape the team's response to challenges, and approach to delivery of the short-term plan. Supports and promotes a culture of inclusivity through the actions they take. Co-operation Contributes to short-term planning within the team and collaborates with peers to deliver great work that enables the team to succeed. If an SME, collaborates with other teams proactively to ensure their expertise helps leaders make the best decisions for Co-op.