Franchise Partner Manager

M&S; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading retail company is looking for an International Franchise Partner Manager in London. This role involves leading franchise operations, driving performance against KPIs, and collaborating on strategic planning. The ideal candidate will have strong commercial acumen and experience in stakeholder relationship building. Join a dynamic team focused on innovation and inclusive practices.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Wide range of training programmes

Wellbeing support and Virtual GP access

Charity volunteer day

Qualifications

• Strong commercial and trading acumen alongside confident analytical ability.
• Experience in building effective stakeholder relationships at all levels.
• The ability to negotiate successfully with partners for business plans.
• Highly organized self-starter capable of working independently.
• Previous retail experience in a trading role or store leadership desirable.

Responsibilities

• Lead day-to-day franchise operations across multiple markets.
• Drive performance against KPIs and support strategic planning.
• Collaborate with BUs and partners on trade planning and forecasts.
• Ensure smooth delivery of products through effective supply chain management.
• Analyze trading performance and adapt plans based on market conditions.

Skills

Commercial acumen

Analytical ability

Stakeholder relationship building

Negotiation skills

Organizational skills

Job description

Overview

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Job Description

Are you a commercially savvy, relationship-driven professional with experience in Foods, Fashion, Home & Beauty looking to make a global impact? We're seeking an International Franchise Partner Manager to lead the day-to-day delivery of franchise operations across multiple international markets. In this role, you'll drive weekly actions and monthly retail performance against key KPIs, ensuring partners meet high operational standards. You'll support strategic planning alongside the Regional Partnership Manager and collaborate across functional teams to deliver transformation workstreams that support a 3-year growth plan. If you thrive in a fast-paced, cross-functional environment and have a deep understanding of customer and market dynamics, we'd love to hear from you.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Your key accountabilities will include

• Work closely with BUs and Franchise Partners to agree a forward trade plan, build a retail budget and ensure the smooth delivery of the 3-year planning process that is then agreed with partners. You will take the retail budget and convert it into reported sale and collection plan, holding partners to account for delivery against that.
• With our partners, you will shape and agree the seasonal launch dates, selling and collection plans, key promotions and events and markdown strategy across all channels and BU's alongside the BU teams to ensure stock into sale, sell through and profit targets are finely balanced.
• You will work closely with the Supply Chain team to ensure the critical path for delivery is clear and network capacities can support the operational requirements. Working with partners, you will ensure that the right products are on sale at the right time with a clear plan for the effective exit of residual stocks from the business.
• Support the Finance teams to analyse, model and review the commercial effectiveness of the trading plan and to make recommendations for future mechanics and tactical trading responses and ensure all relevant franchise inputs are shared in accordance with the finance critical path.
• Input into the quarterly business review process and analyse in-season trading performance working with the franchise partners and M&S teams to adapt and adjust in response to changing customer mindsets and market conditions.

Who you are

Your skills and experience will include

• Strong commercial and trading acumen alongside confident analytical ability
• Experience in building effective stakeholder relationships at all levels and working collaboratively across multiple functions to achieve a consensus and deliver an end goal
• The ability to negotiate successfully with partners to reach an agree a joint annual business plan, shipment plan and in trading decision making
• Highly organised self-starter that is capable of working independently as well as playing a key role in a high performing partnership team
• Previous Retail experience in market in a selling or trading role and/or store leadership experience is desirable

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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