Franchise Hotel - Reservations and Groups Coordinator

InterContinental Hotels Group; Newport; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading hotel brand as a Reservations and Group Sales team member, coordinating bookings and providing exceptional communication to guests and partners. This full-time role, Monday to Friday, promises a supportive work environment with opportunities for career progression within a vibrant company. Enjoy benefits like complimentary meals, ongoing training, and pension contributions.

Benefits

Complimentary meals at work

Complimentary car parking

Ongoing training opportunities

Pension contributions

Employee Discount

Qualifications

• Drive and commitment to handle inquiries via phone and email.
• Knowledgeable in hotel facilities and booking systems.

Responsibilities

• Coordinate and control accommodation bookings at the hotel.
• Maintain relationships with agencies and corporate clients.
• Ensure guest requirements are met throughout the booking process.

Skills

Written communication

Verbal communication

Analytical skills

Customer service

Job description

[aboutus]

About The Holiday Inn Newport:

Holiday Inn Newport is owned and operated by QN Hotels under licence from Intercontinental Hotel Group. Having undergone an extensive refurbishment of the hotel lobby areas, we now offer a new Modern & Vibrant lobby, surrounded with colourful décor and modern co working spaces.

We host 119 bedrooms, 30 of which are Executive bedrooms, we have 12 Meetings rooms our largest room can accommodate up to 460 guests.

Why work with us:

In addition to being part of a vibrant company grounded in a passionate set of beliefs and values, we are dedicated to nurturing and supporting our team, career progression is important to us.

Our other benefits include:

• Complimentary meals at work
• Complimentary car parking
• Ongoing training opportunities
• Pension contributions
• Employee Discount

[daytoday]

About the role

As a Reservations and Group Sales team member it would be your responsibility to coordinate and control accommodation bookings at the hotel. A high level of written and verbal communication skills will be required. You will need to be analytical, confident in dealing with people over the telephone and able to meet the needs of both the guest and the hotel

(The role will be full time Monday - Friday)

[requirements]

We welcome candidates with the drive and commitment to:

• Effectively deal with all telephone and email inquiries.
• To take and input bookings via different channels, entering the correct details into the property management system.
• Maintain a proficient relationship with agencies and corporate companies.
• Ensure all guest requirements have been satisfied throughout the booking process.
• To be fully knowledgeable of the facilities available within the hotel.
• Effectively communicate with all departments all details of upcoming arrivals, including but not limited to special request bookings and lastminute changes
• Always know what events and activities are on the day’s schedule.
• Complete all group enquiries timely and accurately and logged for conversion purposes or refused analysis.
• Ensuring correct company/agent profiles attached, correct market segmentation and sources linked for accurate tracking purposes.
• Ensure business is contracted and chased in line with the hotel policy.
• Input Rooming lists and follow up on special requests or needs.
• Ensuring payment schedules are followed as per hotel policy and invoices processed accurately and swiftly.

[benefits]

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.