Franchise – Community Sales Manager

IWG plc; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the workspace sector is seeking a Community Sales Manager for their London centre. The role involves managing the day-to-day operations, ensuring high customer satisfaction, and leading a motivated team. Ideal candidates are experienced in customer service and team management, with strong communication skills and a positive attitude towards change.

Qualifications

• Experience in hospitality or events industry preferred.
• Able to manage day-to-day operations while focusing on exceptional customer service.
• Experience leading a team and motivating staff effectively.

Responsibilities

• Manage the smooth running of the centre and ensure customer satisfaction.
• Promote flexible workspace solutions to new clients.
• Host networking events to generate new leads.

Skills

Communication

Multitasking

Customer Relationship Management

Team Leadership

Problem Solving

Positive Attitude

Tools

MS Office

Job description

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Franchise – Community Sales Manager, London

Client: IWG plc

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: c75a33d0163d

Job Views: 3

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

Your job, your way

Community Sales Manager

Please note, you will be employed by a Regus Franchise Owner.

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

The opportunity

As a Community Sales Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.

A typical day at Regus

You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.

With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.

Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.

A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.

At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.

Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.

About you

We’re looking for someone who has the experience and aptitude to manage a smooth running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:

• A good communicator, used to dealing with customers – ideally in the hospitality or events industry
• Confident, approachable and able to build strong relationships with customers
• A great manager, who leads by example and knows how to motivate and inspire a team
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

In addition, you will:

• Manage the day to day running of the centre, focusing on exceptional customer service
• Inspire your team of associates, developing their skills to get the best from each team member
• Promote your centre to new customers and show them how flexible workspace could enhance their business
• Generate leads by delivering engaging networking events within your community

What we offer

On top of a competitive salary package you’ll enjoy: