Franchise Area Sales Support Manager

EE Retail; London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A mobile retail franchise is seeking an experienced Area Sales Support Manager to enhance performance across multiple retail stores in London, Buckinghamshire, Kent, and Surrey. In this role, you will drive sales, ensure operational compliance, and foster a high-performance culture. The ideal candidate is skilled in multi-site retail, data-driven decision-making, and team leadership. The position offers a competitive salary and various company benefits.

Benefits

Competitive salary with performance-based bonus

Company car allowance

Staff discounts on EE products and services

Career progression opportunities

Qualifications

• Experience in multi-site retail or franchise operations, preferably in telecoms.
• Confident communication and coaching skills.
• Strong commercial mindset and ability to analyze data.

Responsibilities

• Drive performance across multiple stores and achieve KPIs.
• Ensure operational consistency across franchise locations.
• Provide leadership and mentoring to store managers.

Skills

Multi-site retail experience

Data-driven decision-making

Interpersonal skills

Retail excellence

Microsoft Office proficiency

Job description

Job Title: Area Sales Support Manager - EE Mobile Franchise (Multi-site) - London, Buckinghamshire, Kent and Surrey
Department: Sales / Franchise Operations
Location: Field-Based (Regional Travel Required)
Reports To: Regional Sales Manager / Franchise Director
Salary: Competitive + Bonus + Benefits

About Visiontek

Visiontek is a trusted and rapidly growing EE Mobile Franchise partner, operating a successful network of EE-branded retail stores across the UK. As a franchisee, we deliver the same high standards and customer experience expected of the EE brand, while offering a unique and agile working environment with local leadership and growth opportunities.

Role Overview

We're looking for a motivated and results-oriented Area Sales Support Manager to support the performance and growth of multiple Visiontek-operated EE retail franchise stores across London, Buckinghamshire, Kent, and Surrey. As a key figure within our franchise operations team, you'll help drive commercial success, ensure operational compliance, and cultivate a high-performance culture across all locations.

You'll act as a vital link between store teams, Visiontek's franchise leadership, and EE's corporate functions, ensuring alignment on strategic goals and consistent delivery of exceptional service.

Key Responsibilities

Sales & Commercial Performance

• Drive performance across multiple Visiontek stores by supporting teams in achieving KPIs including sales targets, conversion rates, and customer satisfaction.

• Analyse store-level data to identify opportunities and execute improvement strategies.

• Implement and support EE's national campaigns and promotions at a local level.

Operational Excellence

• Ensure operational consistency and compliance across all Visiontek franchise locations in line with EE's standards.

• Conduct regular site visits to coach staff, audit performance, and share best practices.

• Resolve day-to-day issues through proactive coordination with Visiontek's internal teams and EE's support network.

People Development & Team Support

• Provide hands-on leadership and mentoring to store managers and frontline staff.

• Support recruitment, onboarding, and training of new hires to maintain consistent service delivery.

• Foster a sales-driven, customer-focused culture that rewards achievement and encourages development.

Franchise Partner Collaboration

• Work closely with Visiontek's franchise leadership to align local business goals with EE's national strategy.

• Act as a communication bridge between Visiontek stores and EE corporate departments.

• Support the execution of Visiontek's franchise business plans and operational improvements.

Reporting & Administration

• Deliver accurate reports and analysis to Visiontek's Franchise Director and EE's Regional Sales Manager.

• Track store performance, actions taken, and follow-ups to ensure continual progress.

• Assist with forecasting, budgeting, and strategic planning activities.

Key Skills & Experience

• Experience in multi-site retail or franchise operations (telecoms background highly desirable).

• Strong commercial mindset and data-driven decision-making abilities.

• Confident communicator and effective coach with excellent interpersonal skills.

• Highly organised, independent, and adaptable to a fast-paced retail environment.

• Passionate about retail excellence, customer service, and driving growth.

• Competent in Microsoft Office (especially Excel and PowerPoint).

• Full UK driving licence and willingness to travel across the region.

What We Offer

• Competitive salary with performance-based bonus.

• Company car allowance.

• Staff discounts on EE products and services.

• Clear opportunities for career progression within the Visiontek franchise network.

• Be part of an ambitious and supportive team dedicated to making a difference in mobile retail.