Franchise Area Sales Support Manager

EE; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing telecom franchise is seeking an Area Sales Support Manager to enhance performance across multiple stores. The role entails driving sales, ensuring operational compliance, and nurturing team development. Ideal candidates will have multi-site retail experience, a strong commercial mindset, and excellent communication skills. The position offers a competitive salary, a company car allowance, and opportunities for career progression.

Benefits

Competitive salary with performance-based bonus

Company car allowance

Staff discounts on EE products

Clear opportunities for career progression

Supportive team environment

Qualifications

• Experience in multi-site retail or franchise operations, telecoms background preferred.
• Confident communicator and effective coach.
• Full UK driving licence with willingness to travel.

Responsibilities

• Drive performance and support teams in achieving KPIs.
• Conduct regular site visits for coaching and audits.
• Provide leadership and support recruitment and training.

Skills

Multi-site retail experience

Strong commercial mindset

Data-driven decision-making

Excellent communication skills

Microsoft Office proficiency

Adaptability in fast-paced retail

Job description

Job Title: Area Sales Support Manager – EE Mobile Franchise (Multi-site)

Department: Sales / Franchise Operations

Location: Field-Based (Regional Travel Required) - Covering 4 stores in Essex, Suffolk and Norfolk.

Reports To: Regional Sales Manager / Franchise Director

Salary: Competitive + Bonus + Benefits

About Visiontek

Visiontek is a trusted and rapidly growing EE Mobile Franchise partner, operating a successful network of EE-branded retail stores across the UK. As a franchisee, we deliver the same high standards and customer experience expected of the EE brand, while offering a unique and agile working environment with local leadership and growth opportunities.

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Role Overview

We’re looking for a motivated and results-oriented Area Sales Support Manager to support the performance and growth of multiple Visiontek-operated EE retail franchise stores across London, Buckinghamshire, Kent, and Surrey. As a key figure within our franchise operations team, you’ll help drive commercial success, ensure operational compliance, and cultivate a high-performance culture across all locations.

You’ll act as a vital link between store teams, Visiontek’s franchise leadership, and EE’s corporate functions, ensuring alignment on strategic goals and consistent delivery of exceptional service.

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Key Responsibilities

Sales & Commercial Performance

• Drive performance across multiple Visiontek stores by supporting teams in achieving KPIs including sales targets, conversion rates, and customer satisfaction.
• Analyse store-level data to identify opportunities and execute improvement strategies.
• Implement and support EE’s national campaigns and promotions at a local level.
  
  

Operational Excellence

• Ensure operational consistency and compliance across all Visiontek franchise locations in line with EE’s standards.
• Conduct regular site visits to coach staff, audit performance, and share best practices.
• Resolve day-to-day issues through proactive coordination with Visiontek’s internal teams and EE’s support network.
  
  

People Development & Team Support

• Provide hands-on leadership and mentoring to store managers and frontline staff.
• Support recruitment, onboarding, and training of new hires to maintain consistent service delivery.
• Foster a sales-driven, customer-focused culture that rewards achievement and encourages development.
  
  

Franchise Partner Collaboration

• Work closely with Visiontek’s franchise leadership to align local business goals with EE’s national strategy.
• Act as a communication bridge between Visiontek stores and EE corporate departments.
• Support the execution of Visiontek’s franchise business plans and operational improvements.
  
  

Reporting & Administration

• Deliver accurate reports and analysis to Visiontek’s Franchise Director and EE’s Regional Sales Manager.
• Track store performance, actions taken, and follow-ups to ensure continual progress.
• Assist with forecasting, budgeting, and strategic planning activities.
  
  

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Key Skills & Experience

• Experience in multi-site retail or franchise operations (telecoms background highly desirable).
• Strong commercial mindset and data-driven decision-making abilities.
• Confident communicator and effective coach with excellent interpersonal skills.
• Highly organised, independent, and adaptable to a fast-paced retail environment.
• Passionate about retail excellence, customer service, and driving growth.
• Competent in Microsoft Office (especially Excel and PowerPoint).
• Full UK driving licence and willingness to travel across the region.
  
  

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What We Offer

• Competitive salary with performance-based bonus.
• Company car allowance.
• Staff discounts on EE products and services.
• Clear opportunities for career progression within the Visiontek franchise network.
• Be part of an ambitious and supportive team dedicated to making a difference in mobile retail.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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