Frailty & Outreach Support Assistant (Clinical & Admin)

NHS; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community healthcare provider in Brighton is seeking a motivated administrative support role within the Frailty & Outreach Service. The successful candidate will manage patient records, support long-term condition reviews, and assist clinical staff. Ideal for someone organized with strong IT skills and a passion for patient care. This position offers a full-time or part-time contract, with a focus on improving healthcare outcomes in the community.

Qualifications

• Experience in an administrative role in healthcare or equivalent.
• Comfort engaging with diverse backgrounds.
• Experience with clinical systems such as EMIS and SystmOne.

Responsibilities

• Process referrals for frailty and LTC services.
• Maintain patient records accurately.
• Contribute to LTC support and liaise with GP surgeries.

Skills

Strong IT skills

Organisational skills

Clear communication

Team player

Education

Good standard of literacy and numeracy

NVQ Level 2/3 in Health & Social Care or equivalent

Tools

Microsoft Office

Excel

Job description

Overview

The Frailty & Outreach Service is a proactive, community-based team within the PCN, working to improve health outcomes for adults living with frailty or long-term conditions. We bring together nursing staff, allied health professionals, and support staff to provide holistic, joined-up care.

• Frailty & Outreach: visiting adults at home who may be at risk of worsening health outcomes due to frailty or complex needs. The team takes a proactive approach to assessment and care planning, helping people stay well, independent, and avoid unnecessary hospital admissions.
• Long-Term Conditions (LTC): delivering annual reviews for housebound patients on behalf of GP surgeries, ensuring people with conditions such as diabetes, COPD, and cardiovascular disease continue to receive safe, effective, and person-centred care.

Main duties

The post holder will be an integral member of the Frailty & Outreach Service, combining administrative expertise with direct clinical support. A key part of the role is contributing to the delivery of LTC provision for housebound patients through accurate management of patient spreadsheets, timely reporting of review outcomes, and proactive liaison with GP surgeries to support smooth service delivery.

This varied role is ideal for a motivated, organised team player who enjoys improving systems, working with data, and supporting patient care in the community.

About Us

East & Central Brighton Primary Care Network (PCN) is a collaboration of nine GP practices: Arch Healthcare, Ardingly Court Surgery, Broadway Surgery, Park Crescent Health Centre, Pavilion Surgery, Regency Surgery, St Peters Health Centre, Wellsbourne Healthcare CIC, and Woodingdean Medical Centre. Together, these practices serve a diverse population across Brighton, working collectively to strengthen local healthcare provision and improve patient outcomes. The PCN delivers extended services beyond core GP provision, including proactive frailty and long-term condition management, health outreach, and additional patient-facing initiatives designed to meet the needs of the community. Collaboration within the PCN enables teams to share knowledge, streamline pathways, and provide integrated care for patients with complex needs. East & Central Brighton PCN is committed to reducing health inequalities and providing accessible, holistic services that respond to the varied social and health challenges within its population.

Details

Date posted: 24 September 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: Depending on experience Band 3 - Agenda for Change

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: M0022-25-0000

Job location: Fourth Floor, Freedom Works, Barts House, Black Lion Street, Brighton, East Sussex, BN1 1JE

Job Description

Job responsibilities

Administrative Support

• Receive and process referrals for frailty and LTC services, ensuring timely allocation and follow-up.
• Maintain accurate and confidential patient records on EMIS/SystmOne.
• Prepare documents, correspondence, reports, agendas, and minutes as required.
• Order and monitor office/clinical supplies using agreed procurement processes.

Service & Team Support

• Contribute actively to the life of the Frailty & Outreach team, supporting both administrative and clinical work.
• Help develop and improve reviewing systems and organisation within the service.
• Support audit, data collection, and produce reports (including Excel-based reporting).
• Take accurate minutes at meetings and follow up on actions.
• Provide cross-cover for other administrative staff as required.

LTC Support

• Contribute to the delivery of LTC provision for housebound patients by accurately managing patient spreadsheets.
• Ensure reviews are appropriately documented and outcomes are reported in a timely manner.
• Liaise proactively with GP surgeries to support smooth service delivery and maintain strong working relationships.
• Provide administrative support to clinicians delivering LTC reviews, including preparing information, recording data, and following up on referrals.

Clinical / Patient-Facing Support (with training and supervision)

• Assist with collecting and processing patient samples.
• Undertake simple clinical tasks such as blood pressures.
• Chaperone clinicians during home visits and clinics.
• Provide reassurance, information, and signposting to patients and carers.
• Engage confidently with people from a wide range of backgrounds, including those experiencing disadvantage or complex social needs.

Person Specification

Qualifications

Essential

• Good standard of literacy and numeracy (e.g. GCSE English and Maths or equivalent).

Desirable

• NVQ Level 2/3 in Health & Social Care, Business Administration, or equivalent.

Other Requirements

• Flexible approach to working across PCN teams as required.
• Willingness to travel between sites and support home visits as needed.
• Car and driving license essential.

Experience

Essential

• Previous experience in an administrative role (healthcare or equivalent).

Desirable

• Experience working in a healthcare environment, especially community or primary care.

Values & Behaviours

• Strong team player proactive, adaptable, and collaborative.
• Patient-centred, respectful, and professional in all interactions.
• Organised, reliable, and motivated to improve systems.
• Comfortable engaging with people from diverse and disadvantaged backgrounds.

Skills & Abilities

• Strong IT skills, including Microsoft Office and Excel (able to produce reports and analyse data).
• Good organisational skills and attention to detail.
• Clear and professional written and verbal communication.
• Ability to prioritise workload and work accurately under pressure.
• Ability to work effectively as part of a multidisciplinary team.
• Able to deal with patients and carers tactfully and sensitively.
• Experience of, or willingness to learn, clinical systems such as EMIS and SystmOne.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name: East and Central Brighton Primary Care Network

Address: Fourth Floor, Freedom Works, Barts House, Black Lion Street, Brighton, East Sussex, BN1 1JE

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