Fragrance & Beauty Sales Consultant - London (Mobile)

Chanel, Inc.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

CHANEL recherche un Fragrance & Beauty Sales Consultant à Londres. Le rôle consiste à créer des expériences clients authentiques tout en assurant un service d'excellence. Vous travaillerez dans un environnement dynamique et collaboratif, soutenu par la marque luxueuse pour votre développement professionnel.

Benefits

Assurance médicale privée

Programme d'assistance aux employés

Pension et assurance vie

Réductions sur les produits

Accès à des attractions londoniennes avec réduction

Qualifications

• Expérience avérée dans un rôle orienté vers le service client.
• Confiance dans l'application de l'expertise produit.
• Capacité à écouter et à s'adapter aux besoins des clients.

Responsibilities

• Créer des expériences authentiques et personnalisées pour les clients.
• Assurer un excellent service client selon les normes de CHANEL.
• Construire et entretenir des relations clients à long terme.

Skills

Service client

Connaissance des produits de beauté

Écoute active

Enthousiasme pour la beauté

Résolution de problèmes

Job description

Fragrance & Beauty Sales Consultant - London (Mobile)

Fragrance & Beauty Sales Consultant - London (Mobile)

Apply locations: London | Full time | Posted 19 Days Ago | Job Requisition ID: JOBREQ00095868

Role: Fragrance & Beauty Sales Consultant

Location: John Lewis Oxford Street, with responsibilities across Harrods Knightsbridge, Selfridges Oxford Street, Peter Jones, St Pancras Boutique, Covent Garden Boutique, and Battersea Power Station Boutique

Contract: Permanent, 37.5 hours/week, any 5 days in 7

CHANEL is an independent company committed to creative freedom, nurturing human potential, and making a positive impact globally.

As Gabrielle Chanel stated, "In order to be irreplaceable, one must always be different." At CHANEL, we celebrate individuality and support our team members' journeys with the brand.

Our mission at CHANEL Beauty is to highlight each person's uniqueness and empower clients to express themselves through our fragrances, makeup, and skincare.

Your role @CHANEL:

As a Fragrance & Beauty Sales Consultant, you will be a key ambassador, embodying our values and DNA.

Leveraging your experience, CHANEL will enable you to:

• Demonstrate passion and knowledge in Fragrance, Makeup, and Skincare
• Create authentic, personalized experiences tailored to clients' needs
• Ensure excellence in client service according to CHANEL’s standards
• Build and nurture long-term client relationships to increase loyalty
• Contribute to sales through product knowledge, clienteling tools, events, and cross-category selling
• Maintain an omni-channel approach for seamless in-store and online experiences
• Collaborate within a diverse team to achieve collective goals

What you will bring to the role:

• Proven experience in a client-facing role with a service-oriented approach
• Confidence in applying product expertise to meet client needs
• Good knowledge of Fragrance & Beauty products to close sales
• Empathy and active listening skills to adapt to client needs
• Enthusiasm for Fragrance & Beauty, demonstrated to clients and team
• Problem-solving attitude to handle obstacles positively

What energizes you:

• Creating meaningful client experiences
• Achieving targets and KPIs for sustainable growth
• Keeping up with beauty trends and self-learning
• Thriving in a fast-paced, collaborative environment

What you will gain:

• Experience with a heritage luxury brand known for innovation
• Supportive environment with coaching and career development
• Exposure to a House of creation through training and conferences

Benefits include:

• Health: Private Medical Insurance, Online GP, Cycle Scheme
• Financial: Pension, Life Assurance, Retail Discounts
• Mental Wellbeing: Employee Assistance Programmes
• Lifestyle: Discounted access to London attractions, product discounts, employee sales
• Recognition: Service Awards, vouchers, extra holidays

*Benefits are subject to eligibility and may change over time.

CHANEL fosters an inclusive culture that values diversity and personal growth. We encourage your application and look forward to your potential contribution.