Fragrance Account Manager

Careers Site; Lewes; On-site; GBP 28,000 - 42,000; Full time

Job summary

Aspects Beauty is seeking a Fragrance Account Manager to drive sales across airport retail locations, lead luxury fragrance brands and provide outstanding customer experiences. You will manage account performance, support launches and promotions, and build strong relationships with store teams and brand partners.

In this commercial, people-focused role you will lead sales initiatives, coordinate merchandising, and mentor consultants across designated terminals to uphold premium brand standards

Qualifications

• Retail professional with passion for beauty and fragrance.
• Proven ability to hit sales targets and deliver exceptional service.
• Strong leadership, coaching and relationship-building skills.

Responsibilities

• Drive sales performance and exceed targets.
• Lead launches, promotions and in-store events.
• Coach consultants and store staff to deliver results.
• Foster relationships with airport partners and brand owners.
• Ensure stores meet premium brand standards and guidelines.
• Monitor stock, testers and promotional materials.
• Plan monthly rotas for store coverage.
• Provide sales reports and insights to regional management.
• Identify opportunities to grow outer locations and brand visibility.
• Deliver luxury customer service and memorable experiences.
• Stay updated on market trends and product knowledge.

Skills

Sales leadership

Customer service

Brand partnerships

Team leadership

Job description

As a Fragrance Account Manager with Aspects Beauty, you will play a key role in driving sales, leading luxury fragrance and beauty brands, and delivering exceptional customer experiences across airport retail locations. Working closely with the Travel Retail Regional Manager, you will oversee account performance, support fragrance launches and promotional activity, and build strong relationships with store teams, brand partners, and stakeholders.

This is a commercial, people-focused role that combines sales leadership, account management, merchandising, and team development. You will be responsible for maximising sales opportunities, maintaining outstanding brand standards, and ensuring excellent operational execution across your designated airport terminals. No two days are the same in the fast-paced world of travel retail, making this an exciting opportunity for a motivated and results-driven individual.

Key Responsibilities

• Drive sales performance and consistently achieve or exceed retail, productivity and account targets.
• Lead fragrance launches, promotional campaigns and in-store events to maximise customer engagement and sales.
• Build, coach and motivate consultants, agency teams and store staff to deliver exceptional results.
• Foster strong relationships with store management, airport retail partners and brand owners.
• Ensure all stores and counters are presented to the highest standards and fully compliant with brand guidelines.
• Monitor stock levels, availability of testers and promotional materials, taking proactive action to prevent lost sales opportunities.
• Plan and coordinate monthly rotas to ensure effective store coverage and service levels.
• Conduct compliance audits and maintain accurate photographic records across designated airport stores.
• Analyse sales performance and provide regular reports, feedback and business insights to Regional Management and Head Office.
• Support the growth and development of outer store locations by identifying new opportunities to increase sales and brand visibility.
• Deliver outstanding customer service and promote a luxury shopping experience for every customer.
• Maintain up-to-date product knowledge and participate in all required training programmes.
• Stay informed of competitor activity, market trends and travel retail developments.
• Act as a professional ambassador for Aspects Beauty and its portfolio of prestigious brands at all times.
• Work flexibly across varying shift patterns, including early mornings, evenings and weekends, to support business needs.

What We're Looking For

• A confident and commercially driven retail professional with a passion for beauty and fragrance.
• Proven ability to achieve sales targets and deliver exceptional customer service.
• Strong leadership, coaching and motivational skills.
• Excellent communication and relationship-building abilities.
• Highly organised with strong planning and administrative skills.
• Ability to work independently whilst collaborating effectively with wider teams and stakeholders.
• Strong attention to detail and commitment to maintaining premium brand standards.
• Flexible and adaptable within a fast-paced retail environment.
• Experience within beauty, fragrance, luxury retail, travel retail or airport retail environments would be advantageous.
• Passionate about creating memorable customer experiences and driving business growth.