Founding Operator: Customer Adoption & Product Bridge

cinnamon.io; Greater London; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Founding equity

Job summary

cinnamon.io is hiring a Founding Operator in Aldgate, London. You will sit between our customers, product, and engineering teams, spending most days speaking with customers, understanding how teams actually work, and driving adoption of our AI platform for real estate.

You might come from consulting, product management, customer success, implementation, account management, product, training, or a field-heavy SaaS environment.

Qualifications

• Brilliant with customers and able to map workflows.
• Structurally minded and able to optimize processes.
• Think from first principles to solve problems.
• Charismatic with strong communication and relationship building.

Responsibilities

• Sit inside branch offices and map workflows to fit cinnamon.io around how they operate.
• Build the training and implementation playbooks from scratch (docs, videos, certifications).
• Own adoption and track daily active usage per branch as the north star.
• Spot adoption slipping and iterate what needs to change to improve usage.
• Build strong relationships with customers so they trust you enough to share what is working and what isn’t.
• Translate between branch-manager-speak and engineering-speak in both directions.
• Own the feedback loop to shape the product roadmap with engineering and product teams.
• Prioritise customer problems with the team and prevent unnecessary interruptions.

Skills

Customer facing

Structured thinking

First principles thinking

Charismatic

Job description

cinnamon.io is hiring a Founding Operator in Aldgate, London. You will sit between our customers, product, and engineering teams, spending most days speaking with customers, understanding how teams actually work, and driving adoption of our AI platform for real estate.

You might come from consulting, product management, customer success, implementation, account management, product, training, or a field-heavy SaaS environment.