Forward Deployed Software Engineer (Founding team)

Aglide; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and equity

Private medical and dental insurance

Unlimited PTO

Annual learning and development budget

Socials & Offsites

Job summary

Aglide in Greater London is looking for a dedicated software engineer to improve customer onboarding and automate support processes. You'll work closely with clients to configure Aglide for their applications and troubleshoot technical issues.

The ideal candidate will possess software experience, excellent debugging skills, and strong customer interactions, all while working in a dynamic environment that encourages speed and efficiency. Join us to help enhance our products and customer satisfaction.

Qualifications

• 1+ years software experience with production software.
• Comfortable reading, debugging, and making changes to a live codebase.
• Familiarity with security concepts and systems.

Responsibilities

• Customer onboarding and configuration with Aglide applications.
• Diagnosing and triaging bugs to improve the platform.
• Communicating customer feedback directly to the engineering team.

Skills

Debugging and empathy

Strong customer instincts

Bias for action

Tools

TypeScript

Postgres

Electron

Puppeteer

Selenium

Job description

Aglide's browser agent platform is trusted by household-name fintechs and global enterprises to automate and secure the applications their employees depend on most. Every day our platform is running thousands of mission‑critical workflows.

Our forward deployed engineers sit at the intersection of engineering and customer success – embedded with our customers, solving their problems hands‑on, and feeding what they learn directly back into the product.

What We Do

Aglide combines an on‑device browser agent and a browser extension to autonomously run web‑based tasks inside our customers’ work applications.

• User login: Automating user sign‑in to work accounts to give security teams visibility and policy enforcement.
• Lifecycle: Completing admin tasks inside applications (e.g., creating users) to save time, reduce human error, and tighten access control.

Our platform lets non‑technical users configure these workflows for any application. We are working with companies ranging from decacorn financial services scale‑ups to public insurance companies.

Their employees depend on Aglide to access mission‑critical applications – from everyday SaaS tools to corporate bank accounts; while their security teams count on it to maintain compliance and defend against attackers – including, at times, state‑sponsored threats.

What You’ll Be Doing

• Customer onboarding and configuration: Working directly with customers to configure Aglide for their applications – understanding their workflows, setting up automations, and making sure they get to value fast.
• Bug triage and diagnosis: Sitting closest to where things break. You’ll be the first line of investigation when customers hit issues, combining sharp debugging instincts with a deep understanding of how the platform works end‑to‑end.
• Feedback loop to the team: Translating what you see in the field – friction, bugs, missing features, workarounds – into clear, actionable signal for the rest of the team.
• Platform improvements: Picking up engineering projects where you can make a real difference for a customer – shipping fixes or features, sometimes within hours of identifying the need.

How You’ll Work

• In the field, with customers: You’ll spend meaningful time with customers – on calls, in their workflows, and occasionally on‑site – becoming a trusted extension of their team.
• Bridging product and engineering: You’ll translate real‑world friction into concrete improvements, and you’ll have the technical ability to ship some of those improvements yourself.
• Creating magic moments: We pride ourselves on responding to customer needs with unusual speed. When a small change can unlock a deal or delight a customer, you’ll be the one to make it happen – often within the same day.
• With high commitment: The role demands urgency. Going from “customer reported this” to “shipped and confirmed fixed” in minutes is something we do, and you’ll help us keep doing it as we scale.

Must-have

• 1+ years software experience: You’ve built or maintained production software and are comfortable reading, debugging, and making changes to a live codebase.
• Excellent debugging and empathy in equal measure: You can dig into a browser automation issue and explain what happened to a non‑technical customer.
• Strong customer instincts: You listen carefully, ask the right questions, and spot the real problem behind what someone is describing.
• Bias for action: You don’t wait for an approval. You identify something, fix it if you can, and escalation clearly if you can’t.

Nice To Have

• Experience with our stack: TypeScript, Postgres, Electron (macOS/Windows/Linux), and browser extensions.
• Web automation knowledge: Hands‑on experience with Puppeteer or Selenium (in production or as side projects).
• Security experience: Building secure systems; comfort with zero‑trust concepts and end‑to‑end encryption.
• Identity/SSO exposure: Familiarity with products like Okta, 1Password, Entra ID, JAMF, or similar tools used by IT and security teams.
• Solutions engineering or technical account management background: Experience in a forward‑deployed or customer‑facing technical role.

Benefits We Offer

• Competitive salary and generous equity: We want you to have a meaningful share of the billion‑dollar company we are building.
• Central Office: Work in our London Shoreditch office, or SF office.
• Private medical and dental insurance.
• Socials & Offsites: Frequent dinners and events, and an annual international offsite.
• Annual learning and development budget.
• Unlimited PTO: We’ll make sure you take enough time off to sustain the intensity and commitment the role demands.
• Relocation or Travel: We have offices in SF and London, and are keen for the team to travel between offices, or even relocate.

Our commitment to inclusion

Before founding Aglide, Oliver and I helped establish an organisation dedicated to encouraging people from disadvantaged and underrepresented communities to pursue careers in engineering. When we founded Aglide, we wanted to carry that commitment forward by actively working to create inclusive career opportunities.

We are proud that everyone who has joined Aglide shares this commitment and is holding us accountable to it. Aglide is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender, national origin, sexual orientation, or gender identity.