Forward Deployed Product Lead

ClearRoute; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Home office budget

Profit sharing

Private healthcare

Learning budget

Udemy access

Employee assistance program

Job summary

ClearRoute is looking for a Forward Deployed Product Lead to own the product discovery workstream and liaise with client users and domain experts. You will design and facilitate as-is data gathering activities, shape findings, and translate discovery into validated personas and journeys for the pod to build against.

You will partner with the Technical Lead, manage client relationships, and drive prototyping and iteration while coaching teams in agentic discovery methods.

Qualifications

• Extensive product discovery or PM experience leading discovery on complex engagements.
• Strong workshop design and facilitation for senior stakeholders.
• Ability to synthesize large qualitative material into clear findings.
• Familiarity with AI-assisted analysis and LLM workflows.
• Excellent written and verbal communication with stakeholders.
• Experience defining personas and journey maps for solution design.

Responsibilities

• Design and facilitate discovery activities with client teams.
• Define structure for discovery findings and questions.
• Collaborate with Technical Lead to specify project content and file structure.
• Synthesize inputs into validated personas and user journeys.
• Manage client relationships and expectations during discovery and prototyping.
• Lead prototype testing sessions and drive iteration.
• Coach clients in agentic discovery methods.
• Contribute to proposals and pre-sales conversations.

Skills

Product discovery

Workshop design

Facilitation skills

Synthesis of qualitative data

Client relationship management

Written and verbal communication

Tools

Claude Projects

Job description

About Us

ClearRoute is an engineering consultancy bridging Quality Engineering, Cloud Platforms and Developer Experience. We help enterprises reliably bring high-impact digital products to market faster, cheaper, and safer, working with technology leaders facing complex business challenges.

We take as much pride in our people, culture and work-life balance as we do in making better software. We’re not just making better software. We’re making the making of software better. Collaborative, entrepreneurial and dedicated to problem solving, we bring the step change our customer need to sustain innovation. Our values challenge us to do the best we can for ClearRoute, our customers and most importantly our team. This is an opportunity for you to build the organisation from the ground up, use your voice to drive change and help transform organisations and problem domains.

Role

The Forward Deployed Product Lead owns the product discovery workstream within the pod and is the primary interface between ClearRoute and the client user and domain experts throughout an engagement. They design and facilitate the as-is data gathering activities, shape the findings and open questions that populate the project knowledge space, and lead the translation of raw discovery material into a validated set of assumptions, personas and journeys that the pod can build against. They work in constant partnership with the Technical Lead and are accountable for ensuring the pattern produces outcomes the client recognises, trusts and can act on.

Key Responsibilities

• Design and facilitate discovery activities. This includes workshops, interviews, whiteboarding and data mapping sessions to capture broad and deep as-is context with the client team.

• Define the structure and taxonomy for discovery findings and open questions so they can be captured cleanly in the project knowledge space.

• Partner with the Technical Lead to specify what goes into the Claude project and file structure and review the resulting client-facing knowledge space for accuracy and narrative clarity.

• Lead synthesis of raw inputs into a baselined set of validated assumptions, personas and user journeys for the synthesis platform.

• Own the client relationship throughout discovery and prototyping, managing expectations, surfacing risks, and keeping sponsors engaged.

• Lead prototype testing sessions with client teams, gather feedback, and drive iteration of target-state artefacts based on that feedback.

• Coach client teams on the forward deployed / agentic discovery methodology so they can engage with and eventually run elements of it themselves.

• Contribute to proposals and pre-sales conversations, articulating the value of the pattern to prospective clients.

Required Experience

• Substantial product discovery or product management experience, including leading discovery on complex, ambiguous engagements.

• Strong workshop design and facilitation skills, comfortable running sessions with senior client stakeholders as well as delivery teams.

• Demonstrated ability to synthesise large volumes of unstructured qualitative material (notes, transcripts, diagrams) into clear, structured findings.

• Working familiarity with AI-assisted analysis and project-based LLM workflows (Claude Projects) sufficient to direct their use, even without building them personally.

• Excellent written and verbal communication, including presenting findings and recommendations to senior client stakeholders.

• Experience defining personas, journey maps and validated assumptions as inputs to solution design.

Desirable Experience

• Prior experience with double-diamond or other structured discovery methods, and an appetite to evolve that practice into a more agentic, pod-based model.

• Background in consulting or professional services, ideally in embedded or forward-deployed delivery models working directly within client environments.

• Enough familiarity with prototyping tools to give directional input on clickable prototypes, even where the Technical Lead does the build.

• Experience in the industries ClearRoute serves, particularly regulated or enterprise environments where discovery involves complex stakeholder landscapes.

Working at ClearRoute

We have grown from six founders to 180+ people across five countries in three years, and what sets us apart isn't the pace, it's how we grow.

• Real flexibility, in practice. We trust you to perform at your best and still have a life outside of work, with genuine hybrid working, a home office budget, an open feedback culture where your voice shapes decisions, and time off when life needs it (birthday included).

• When ClearRoute wins, you win. We offer profit share so success is shared, meaningful recognition for great work, and benefits that look after you and your family, including private healthcare, competitive salary benchmarking, and a confidential employee assistance program covering counselling, mental health support, and financial wellbeing.

• A community you'll genuinely want to be part of. Interest based communities like running and book clubs, Women in Tech group, monthly socials, and cross regional events bring people together across the company. An inclusive, collaborative culture where you don't need to conform to succeed, where people support one another and feel comfortable being themselves.

• Where meaningful work meets real growth. You will tackle complex, real world problems at the forefront of platform engineering, AI, security, and scalable systems. Your growth is supported by learning budgets, Udemy access, a clear career framework, internal mobility, and thought leadership opportunities that take your impact beyond ClearRoute.

At ClearRoute, we believe diverse perspectives lead to better outcomes, and inclusion creates the conditions for everyone to thrive. We are proud to have built a family friendly working environment and have many employees who have caring responsibilities alongside work. We welcome applications from people who require flexibility and will be happy to discuss needs on an individual basis.

We are committed to fostering a culture where all team members feel respected, supported, and empowered to do their best work. We celebrate individuality and our differences and understand that some differences may mean that you require changes made to the interview process. We are happy to cater to your needs to make the interview accessible, if this is something you require please let us know by emailing us at [e-mail]