Forward Deployed Engineer - UK

heidihealth.com.au

Greater London

On-site

GBP 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Health and dental cover

Learning budget £700

Wellness allowance £100/mo

Home office budget £500

Parental leave 26 weeks

Fertility support £7,000

Work from anywhere 4 weeks/year

Equity

Job summary

Heidi is expanding its team with a Forward Deployed Engineer who will be embedded with our most strategic customers. You will own the full technical lifecycle from first deployment to a thriving, self-sufficient customer, including integrations, workflows, debugging, and serving as a trusted technical partner with clinicians and IT teams.

You will work with Product and Engineering to surface real customer needs and shape the roadmap, translating field insights into concrete actions that improve

Qualifications

4+ years in a forward deploy, implementation engineering, or customer-facing technical role.
You write code using Python, JS, or SQL.
Strong knowledge of REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.
Able to own ambiguous, high-stakes problems end-to-end without a playbook.
Sharp communicator who can explain complex integrations to CTOs and clinicians.
Experience embedded with enterprise customers or health systems is a plus.

Responsibilities

Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
Design and build custom workflows with clinicians and operators; write code, not just specs.
Serve as the escalation point for complex technical issues across the stack and coordinate with engineering.
Build tooling, scripts, and automation to speed deployments and scale.
Translate field observations into actionable signals for Product and Engineering.

Skills

4+ years experience

Python

JavaScript

SQL

REST APIs

SAML/OIDC

SCIM

FHIR/HL7

Problem solving

Communication

Enterprise health experience

Job description

We're Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

If you want to join us in doing work worth shipping, jump in.

The role

As a Forward Deployed Engineer, you'll be embedded with our most strategic customers — the person who makes Heidi actually work in the real world.

You'll own the full technical lifecycle from first deployment through to a thriving, self-sufficient customer: standing up integrations, building custom clinical workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and IT teams you work with. You're not handing off to someone else — you're seeing it through.

You'll work closely with Product and Engineering to surface what customers actually need, acting as the field intelligence that shapes the roadmap.

What you’ll do

Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.
Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.
Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.
Translate what you see in the field into clear, actionable signal for Product and Engineering — you're closest to the customer, so your input matters most.
Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently.

What you’ll need

4+ years in a forward deploy, implementation engineering, or customer-facing technical role - preferably in SaaS, healthtech, or enterprise software.
You write code. Python, JS, SQL - whatever gets the job done.
Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.
Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.
Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.
Experience working embedded with enterprise customers or health systems is a strong plus.

How we show up

Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.

Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.

True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

We take care of you.