Forward Deployed Engineer — HealthTech, Equity & Flex

Heidi; Greater London; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Real product momentum

Equity from day one

Private medical and dental (Bupa)

Mental health support (Sonder)

£100/month Healthy Heidi’s stipend

Global parental leave

Fertility support

Learning & development

Home office budget

Recharge days

Work from anywhere 4 weeks/year

Clinical leave

Job summary

Heidi is hiring a Forward Deployed Engineer to embed with strategic customers, owning the full technical lifecycle from deployment to self-sufficient operation.

You will implement EMR integrations, SSO, data pipelines, and custom clinical workflows while collaborating with clinicians and IT teams to ship reliable, scalable solutions.

Qualifications

• 4+ years in a forward deploy, implementation engineering, or customer‑facing technical role in SaaS/healthtech/enterprise software.
• You write code in Python, JS, SQL to deliver integrations and workflows.
• Strong knowledge of REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.

Responsibilities

• Own end-to-end onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
• Design and build custom clinical workflows with clinicians and IT teams; write code, not just specs.
• Be the escalation point for complex issues; diagnose, coordinate, and close the loop with customers.
• Build tooling and automation to speed deployments and scale operations.
• Translate field observations into actionable signals for Product/Engineering.
• Document and train to enable customers to operate independently.

Skills

Python

JavaScript

SQL

REST APIs

SAML/OIDC

SCIM

FHIR/HL7

Tools

Unix/Linux

CI/CD

Job description

Who is Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

The Role

As a Forward Deployed Engineer, you’ll be embedded with our most strategic customers — the person who makes Heidi actually work in the real world.

You’ll own the full technical lifecycle from first deployment through to a thriving, self-sufficient customer: standing up integrations, building custom clinical workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and IT teams you work with. You’re not handing off to someone else — you’re seeing it through.

You’ll work closely with Product and Engineering to surface what customers actually need, acting as the field intelligence that shapes the roadmap.

What you’ll do:

• Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.

• Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.

• Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.

• Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.

• Translate what you see in the field into clear, actionable signal for Product and Engineering — you’re closest to the customer, so your input matters most.

• Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently.

What we’ll look for:

• 4+ years in a forward deploy, implementation engineering, or customer-facing technical role - ideally in SaaS, healthtech, or enterprise software.

• You write code. Python, JS, SQL - whatever gets the job done.

• Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.

• Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.

• Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.

• Experience working embedded with enterprise customers or health systems is a strong plus.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you should join Heidi 🚀

• Real product momentum. We’re not trying to generate interest, we’re channelling it.

• Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.

• Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day.

• Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.

• Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.

• Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.

• Fertility support. £7,000 one-off payment, eligibility applies.

• Learning & development. £700 per year for courses, books, memberships, conferences and more.

• Home office budget. £500 one-off to set up a workspace you actually want to work in.

• Recharge days after major milestones and busy periods so you can reset and come back strong.

• Work from anywhere for up to 4 weeks per year, wherever the world takes you.

• Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.

• Flexibility that works. A hybrid environment, with 3 days in the office.