Forward Deployed Engineer

Workato, Inc.; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Workato is seeking an experienced Forward Deployed Engineer to design, develop, and deploy advanced AI agentic solutions. You will work across multidisciplinary teams to deliver autonomous, proactive workflows and robust IT automation using the Workato platform.

You will collaborate with customers to tailor AI and RAG-based solutions, design scalable architectures, and continuously optimize performance while ensuring high reliability and customer satisfaction in a fast-paced startup-like

Qualifications

• Bachelor-level technical education in CS/AI or related field.
• Total 4+ years of design, development, and implementation experience.
• Proven experience in AI engineering, with focus on agent-based systems.
• Design and implement scalable AI-driven workflows for IT operations.
• Strong knowledge of integration projects, automation, APIs, SOA, ESB, BPM, SDKs, databases.

Responsibilities

• Implement agent-based AI solutions using the Workato Agentic AI platform.
• Develop prompting, memory management, and behavior planning for LLMs and agents.
• Troubleshoot and analyze AI-driven architectures including RAG pipelines and agent frameworks.
• Develop and maintain scalable AI-powered IT workflows with agent-based decision-making.
• Monitor and improve AI system performance for efficiency and reliability.
• Collaborate with customers to deliver tailored agentic AI solutions.

Skills

AI engineering

Agent-based systems

APIs RESTful

JSON data structures

Education

BTech/BE or higher in CS/AI

Tools

TIBCO

Dell Boomi

MuleSoft

Workato

Job description

About Workato

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission‑critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self‑care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering team. In this role, you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem‑solving skills and the ability to collaborate across multidisciplinary teams.

In this role, you will also be responsible to:

• Implement agent-based AI solutions using the Workato Agentic AI platform.

• Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows.

• Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.

• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.

• Continuously monitor and improve AI system performance, ensuring efficiency and reliability.

• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation.

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.

• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.

• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.

• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.

• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences.

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• A total of 4+ years of relevant experience in design, development, and implementation.

• Proven experience in AI engineering, with a focus on agent-based systems.

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.

• Knowledge of implementing integration projects is essential. Hands‑on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.

• Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL.

Nice to have

• Hands‑on experience with any of the following: Java, Python, or Ruby.

• Experience working with integration platforms such as TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools.

• Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure.

• Experience with in Workato.

• Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start‑up environment, with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time, even under high‑pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2750)