Forklift Driver Customer Service Assistant

Wickes; Bow of Fife; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences in a supportive and inclusive environment. This role focuses on ensuring safety and efficiency while operating forklifts and assisting with stock management. You'll enjoy competitive pay based on age, a generous bonus structure, and a comprehensive benefits package, including flexible working options. Join a team that values your growth and wellbeing, and contribute to a workplace where every colleague matters.

Benefits

Up to 35 days annual leave

20% colleague discount

Cashback health scheme

Cycle to work

Life assurance

Financial Education & loans

Discount platform for retailers

Qualifications

• Experience in a customer-facing role is preferred.
• Must hold an appropriate driving certification.

Responsibilities

• Ensure safe operation of the forklift and assist in restocking.
• Provide excellent customer service and maintain vehicle standards.

Skills

Customer Service

Forklift Operation

Driving Certification

Stock Management

Education

Driving Certification

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.

Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Whatever the day brings, safety will be your priority. You will be responsible for the safe and efficient operation of a forklift. As part of the shopfloor team, you will assist in restocking from at-height storage and safely unloading delivery lorries. You will make sure that the vehicle is loaded correctly, the supporting paperwork is carried out, and that at all times the vehicle is driven and maintained to the appropriate standards.

About You

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

It is essential to hold an appropriate driving certification; please ensure to highlight this skill on your CV.

What can we offer you?

You’ll be supported with fantastic learning and development opportunities and have the chance to grow your career with us. Our benefits package includes:

• Salary depending on age: £12.21/hr (21+), £11.51/hr (18-20), £8.47/hr (under 18)
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, and savings on gym memberships.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement here or let us know when you apply, and we can discuss this as part of your application process.

Apply now!

• Salary is dependent on age.

Please contact us here if you require any adjustments within the application process. If you require reasonable adjustments at the interview stage, you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments; general enquiries or direct CV applications cannot be accepted via this form.