Foreign Exchange Consultant - Stirling

Hays Travel; Stirling; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in travel services is seeking individuals for a role at its foreign exchange bureau in Stirling. The position involves ensuring profitability through exceptional customer service and operational excellence while meeting targets. Successful candidates will have experience in customer service and be ready to contribute to the business's growth and success.

Qualifications

• Experience in customer service and effective communication.
• Good numerical skills and attention to detail.
• Strong organisational skills and ability to operate in a team.

Responsibilities

• Ensure profitability of foreign exchange bureau.
• Achieve foreign exchange targets and KPI’s.
• Provide exceptional customer service and assist with day-to-day operations.

Skills

Accuracy

Numerical skills

Communication

Customer service

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Hays Travel

Location:

Stirling, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

765c1f875c11

Job Views:

10

Posted:

17.06.2025

Expiry Date:

01.08.2025

col-wide

Job Description:

Competitive salary with unlimited bonus potential

This is aPermanentrole and we also have availability for atemporaryseasonalposition.

In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events and maintaining relationships with existing customers.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

What will be your key responsibilities?

• Ensuring profitability of foreign exchange bureau
• Achieving given foreign exchange targets, including set KPI’s
• Converting Hays Travel customers to purchase
• Maximising individual and team sales of foreign exchange
• Providing exceptional customer service at all times
• Assisting with the day-to-day operation of the bureau
• Increasing exposure of bureau and developing new business leads
• Using social media to promote offers, generate customer engagement and sales leads
• Maximising all opportunities by following foreign exchange sales structure
• Monitoring local competition and managing rates and margins effectively on a daily basis
• Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
• Accurate cash reconciliation and banking
• Responsible for minimising risk and mitigating errors
• Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
• Responsibility for security of the bureau
• Willingness to participate in training appropriate to own development
• Adhering to company policies and procedures
• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures, including health and safety
• To treat all employees, customers and suppliers with dignity and respect
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

What competencies we are looking for?

• Good accuracy and numerical skills
• Excellent administration and organisational skills
• Effective communication service and customer service experience

What experience we are looking for?

• Passionate about travel and tourism
• Problem solving
• Team player
• Good organisational and time-management skills