Forecasting, Planning and Workflow Manager

NHS BUSINESS SERVICES AUTHORITY; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare services organization in the UK seeks a Forecast, Planning and Workflow Manager to enhance planning and efficiency in the Pensions Service. Responsibilities include resource planning, forecasting, and team management. Ideal candidates should have experience in Workflow Management and a strong analytical background. The role offers a hybrid working model, competitive benefits including flexible working hours, and 27 days leave plus bank holidays.

Benefits

27 days leave plus 8 bank holidays

Flexible working

Hybrid working model

Career development opportunities

Excellent pension scheme

NHS Car lease scheme

Access to high street discounts

Qualifications

• Experience in managing and developing analysts.
• Strong working knowledge of Workflow Management systems.
• Ability to drive performance through management information.

Responsibilities

• Shape planning across the service to improve efficiency.
• Forecast and coordinate resource planning activities.
• Manage and develop team analysts for optimal performance.

Skills

Real Time Management

Workflow Management

Resource Optimisation

Data Analysis

Team Leadership

Job description

An exciting opportunity has arisen to join our already successful and professionally accredited Workforce Management Team as a Forecast, Planning and Workflow Manager. The position will take a leading role in shaping planning across the service over the coming years as the organisation evolves and strives for greater efficiency as well as maximising new business opportunities. You will have responsibility for Real Time and Workflow management, forecasting and coordinating resource planning activities within the Pensions Service, with a specific focus on working pattern flexibility, resource optimisation and holiday/shrinkage control to enable all departments to achieve Service Level Agreements. To develop and provide management information statistics to all team managers and relevant stakeholders to enable the business to drive performance. You will be responsible for managing and developing analysts within the team and will be required to work with colleagues at all levels. Team working is key, as is the ability to work through others and manage your own direct responsibilities. The post-holder will be naturally curious, looking for improvements and new opportunities around both processes and technology, balancing the need to achieve tight deadlines, and will have sound working knowledge of Workflow Management systems.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

Benefits

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!
• This post is open to both sites in Newcastle and Fleetwood.

About the NHSBSA

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.

Our Culture

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people‑centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care.