Forces Employment Charity – NST Client Advisor (Birmingham)

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Forces Employment Charity – NST Client Advisor (Birmingham)

The Forces Employment Charity offers a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

Job Role:

The role of the Support Team Client Advisor is to deliver the Forces Employment Charity support centre functions for the programme.

This position is full-time, 35 hours per week with a salary of £23,100. The successful candidate will be based in Birmingham at our Central Support Office, reporting to the Support Team leader and Support Centre Manager.

Specific Responsibilities:

1. Make first contact with Veterans referred within 2 working days and complete initial registration.
2. Upload client information to the case management system.
3. Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
4. Support the co-ordinator to engage with the veteran after initial assessment.
5. Support Veterans to obtain proof of Service and sign required consent forms.
6. Record all interactions with Clients and other stakeholders accurately on the Salesforce case management system.

Person Specification:

The successful applicant will have an impressive track record of delivering high-quality support, advising individuals with written and telephone communication. Experience in business administration, particularly the use of databases and customer management systems to accurately record data, is needed for this role.

To apply, please submit your CV and cover letter by Midnight 28 March 2025. Interviews will be taking place the week commencing 7 April 2025.

The successful candidate must be a resident in the UK for over 5 years and will be required to undertake Non Police Personnel Vetting Level 2 and an Enhanced DBS clearance.