Forces Employment Charity – NST Client Advisor (Birmingham)

Confederation of Service Charities; Birmingham; On-site; GBP 24,000; Full time

Job summary

The Confederation of Service Charities seeks a full-time NST Client Advisor in Birmingham to support veterans in the Justice System. Responsibilities include engaging with referred veterans, managing client records, and assisting veterans in obtaining necessary documentation. The ideal candidate will have strong communication skills and administration experience using databases, specifically Salesforce.

Qualifications

• Experience in business administration essential.
• Proven track record in supporting individuals.
• Must have resided in the UK for over 5 years.

Responsibilities

• Make initial contact with referred Veterans within 2 working days.
• Upload client information to the case management system.
• Support coordinator in engaging with veterans post-assessment.

Skills

High-quality support delivery

Communication (written and telephone)

Database management

Tools

Salesforce

Job description

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Forces Employment Charity – NST Client Advisor (Birmingham)

***THIS JOB VACANCY HAS NOW CLOSED***

The Forces Employment Charity offers a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

Job Role:

The Support Team Client Advisor delivers the Forces Employment Charity support centre functions for the programme.

This full-time position (35 hours/week) offers a salary of £23,100. The successful candidate will be based in Birmingham at our Central Support Office, reporting to the Support Team Leader and Support Centre Manager.

Responsibilities include:

• Making initial contact with referred Veterans within 2 working days and completing registration
• Uploading client information to the case management system
• Receiving referrals of Veterans at risk of or involved with the Justice System
• Supporting the coordinator to engage with veterans after initial assessment
• Assisting Veterans to obtain proof of Service and sign consent forms
• Recording all interactions accurately on the Salesforce case management system

Person Specification:

The ideal candidate will have a proven track record of delivering high-quality support and advising individuals through written and telephone communication. Experience in business administration, especially using databases and customer management systems, is essential.

To apply, submit your CV and cover letter by Midnight 28 March 2025. Interviews will be held during the week commencing 7 April 2025.

The successful candidate must have resided in the UK for over 5 years and will need to undergo Non Police Personnel Vetting Level 2 and an Enhanced DBS check.

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In light of recent events in Afghanistan, please find information and support resources here.