Forces Employment Charity – Caseworker (North West)

Confederation of Service Charities; Nottingham; Hybrid; GBP 29,000; Full time

Job summary

A leading charity focused on supporting veterans is looking for a Caseworker to manage a caseload of vulnerable individuals in the North West. The role involves conducting needs assessments, providing emotional support, and maintaining records within the Salesforce system. This full-time position requires strong organizational skills and experience with individuals in the justice system.

Qualifications

• Experience working with individuals with complex needs.
• Highly organized with IT skills.
• Able to engage clients using a mentoring approach.

Responsibilities

• Manage a caseload of vulnerable veterans.
• Conduct needs assessments and develop care plans.
• Deliver emotional and practical support to veterans.

Skills

Public speaking

Time management

Relationship building

Tools

Salesforce case management system

Microsoft packages

Job description

You are here: Home / News / News / Forces Employment Charity – Caseworker (North West)

Forces Employment Charity – Caseworker (North West)

***THIS JOB VACANCY HAS NOW CLOSED***

Job Role:

Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

The Caseworker will manage and support a caseload of vulnerable veterans in your allocated region. As an integral and highly valued member of the team, the caseworker will provide peer support and practical assistance to colleagues and people using the service.

This position is full-time, 35 hours per week with a salary of £29,000. This role is peripatetic in nature – it involves regular travel across the operating region (North West, Greater Manchester area with additional travel as required to Cheshire, Lancashire, Merseyside) and working from home when not out in the community.

• Contact all clients within 48 hours of allocation.
• Undertake needs assessments and develop a care coordination support plan within 5 days of allocation.
• Carry out an assessment using the Outcome Star, understand and record Employment and Housing status, and other assessments as required by the Regional Manager.
• Review Outcome Star assessments at 3 monthly intervals to understand and demonstrate progress.
• Produce written reports when requested highlighting support given to clients and level of engagement.
• To participate and deliver presentations, making use of the media available, to statutory and non-statutory agencies as required.
• Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for everyone.
• Liaise with other FEC Employment Advisors to provide employment support
• Ensure that all activity is recorded on the Salesforce case management system (CMS).

PERSON SPECIFICATION

• Able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system.
• Highly organised with IT skills and experience of using Case Management Systems, Microsoft packages and outlook
• Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Experience working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
• Experience in soft skills: Public speaking, presentations, relationship building, and time management
• Salesforce case management system experience, this training will be provided for the successful candidate if they are not already trained.
• A working knowledge of the Justice system and experience of working with offenders or ex-offenders.
• Experience of serving in the Armed Forces, Police or Probation Service

Successful candidates will be required to undertake an Non Police Personal Vetting level 2 (NPPV2), been a resident in the UK for over 5 years and an Enhanced DBS clearance. The job offer will be subject to a successful NPPV 2 and DBS enhanced.

To apply, please submit a CV and Cover letter by Midnight Monday 7 April 2025