Force Command Centre (FCC) Supervisor

Surrey Police; Guildford; On-site; GBP 33,000 - 40,000; Full time

Job summary

A regional police force seeks an FCC Supervisor in Guildford to oversee emergency response teams. The role requires strong leadership in a fast-paced environment with a focus on public safety and communication. Candidates should have supervisory experience in emergency services, and the ability to manage real-time incidents effectively, contributing to community safety and operational excellence.

Benefits

Career progression

Contributory pension scheme

Generous annual leave

On-site gyms

Financial and mental wellbeing support

Qualifications

• Experience in contact centre or emergency services environment.
• Demonstrated ability to supervise and coach others under pressure.
• Excellent decision-making and problem-solving skills.

Responsibilities

• Lead and motivate team of Call Handlers or Dispatchers.
• Manage risk and ensure public safety.
• Oversee incidents in real-time and ensure compliance.

Skills

Experience working in a control room

Demonstrated supervisory experience

Excellent communication skills

Strong understanding of call handling

Focus on public service

Job description

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Force Command Centre (FCC) Supervisor, Guildford

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Client:

Surrey Police

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4d7898d77567

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Vacancy Information

Division / Department - Contact and Control
Grade - Grade G
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £33,128 - £39,149
Working Hours - 36.0 Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

We’re looking for skilled, motivated, and people-focused individuals to join our Force Command Centre (FCC) as Supervisors, supporting the delivery of 24/7 operational policing across Surrey.

As an FCC Supervisor, you’ll play a crucial role in shaping how we respond to the public, whether it’s life-threatening emergencies, safeguarding concerns, or routine reports that all require the right response. Every contact counts.

You will be hands-on in leading teams, managing live demand, and driving performance in a fast-paced and high-pressure environment where every contact counts.

You’ll play a vital role within the FCC structure, sitting between our frontline Call Handlers and Dispatchers, and our Duty Managers and Force Incident Managers.

Why this role matters

The Force Command Centre (FCC) is at the heart of policing in Surrey. It’s where all contact and incident deployment is managed. We are driven by a strong sense of public service, acting with professional curiosity to assess risk and make decisions based on need, not assumption.

What you'll do

• Lead and motivate a team of Call Handlers or Dispatchers, ensuring the timely and effective handling of emergency and non-emergency contact from the public and partner agencies
• Identify and manage risk, ensuring calls are appropriately graded, resources are deployed effectively, and the safety of the public and officers is prioritised
• Oversee incidents in real time, ensuring compliance with national standards and force deployment policies
• Manage team performance and development, including call and dispatch quality, attendance, welfare, and professional standards
• Support major incidents and critical events, working alongside Duty Managers and the Force Incident Manager to coordinate the right response
• Drive continuous improvement, capturing learning, identifying training needs, and delivering coaching or feedback to help your team grow

Skills & Experience

• Experience working in a control room, contact centre, or emergency services environment
• Demonstrated supervisory experience or clear potential to supervise and coach others
• Excellent communication, decision-making, and problem-solving skills under pressure
• Strong understanding of call handling, dispatch, and risk-based decision making
• A genuine focus on public service, team development, and operational excellence

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with or

Further Information

You’ll work a rotating 24/7 shift pattern, covering days, nights, weekends, and bank holidays. The role is based at Surrey Police Headquarters in Mount Browne.