FOOTBALL OPERATIONS ASSISTANT (MEN'S)

Wrexham AFC; Wrexham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A professional football club in Wrexham is seeking an Operations Administrator to assist in the smooth running of the Football Operations department. The role involves supporting players and staff, managing logistics, ensuring compliance with regulations, and overseeing key administrative tasks. Ideal candidates will have experience or qualifications in sports law, excellent communication skills, and a strong attention to detail. The club promotes equality, diversity, and inclusion within its workforce.

Benefits

Employee development opportunities

Supportive working environment

Opportunity to work in sports administration

Qualifications

• Educated to GCSE standard or equivalent, including Maths & English.
• Degree or relevant experience normally associated with this level.
• General knowledge of professional football regulations.

Responsibilities

• Assist with day-to-day sporting administration.
• Ensure compliance with football authorities' rules.
• Support players with day-to-day queries.

Skills

Communication skills

Organization skills

Attention to detail

Project management

Education

GCSE standard or equivalent, including Maths & English

Degree in Sports Law or equivalent experience

Certificate in Professional Football Management & Administration

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Job Purpose

To assist in developing a best-in-class Football Operations and Administration department, for the Men’s First Team, ensuring the smooth administration of the Football Operations department as a whole.

Main Responsibilities

• Assist the Head of Football Operations with day-to-day sporting administration.
• Assist with office management and administrative duties.
• Ensure the compliance with all rules and regulations of the various football authorities, and that all relevant paperwork, submissions and surveys are completed on time.
• Maintain and keep up to date all Players’ private medical insurance scheme, ensuring joiners and leavers are notified in a timely fashion. Liaise with the medical department over medical examinations and billing enquiries.
• Support first team players with day-to-day queries and support, for them and their families.
• Liaison with all football bodies, i.e day to day contact with The Football Association/The Football Association Wales, English Football League, The National League, The PFA and other relevant authorities and attend meetings as and when required.
• Assist with the organisation of away travel, hotel accommodation for all away fixtures for the first team, football management and Directors (as required).
• Updating payroll on matters relating to players remuneration, including bonuses and the recording of effective contract changes and triggers.
• Ensuring accurate record keeping for all player bookings, appearances and other filing.
• Attendance at all first team home matches, on a rota basis.
• Assist with onboarding new players, ensuring itineraries and logistics are managed successfully.
• Assist all players and their families, with their transition into Wrexham AFC and the surrounding area. The individual (and their team) will provide daily support to players and staff by proactively assisting in off-field issues; ensuring the players focus remains on on-field performance.
• Help to oversee all relocation details from start to finish for all 1st Team players and the Sporting SLT including, but not limited to –
• arranging arrival flights, hotel accommodation and ground transportation,
• housing searches, moving and shipping needs,
• opening bank accounts, obtaining mobile phones, purchasing/leasing vehicles, driving licences,
• school registrations, medical and dental support for family members
• language lessons, etc.
• Assist the Head of Football Operations with player visa and other immigration matters
• Work with the EFL/FA/FAW offices to coordinate player paperwork including the set-up of payroll, benefits and medical insurance.
• Ensure the Club maintains secured, detailed and up-to-date player records including passport and visa expiry dates.
• Manage the player and family experience on game days (tickets, parking, family suite, childcare, transportation, etc).
• Support the Head of Football Operations with Team matchday travel and logistics
• Assist with administration of the Wrexham AFC alumni database.
• Provide administrative, diary management and operational support to the Head of Football Operations and First Team manager as required
• Ensure cost saving across the Football department, liaising with medical, secretarial and football operations to ensure best practice
  
  

Safeguarding Responsibilities

• We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded across the Club.
• The post is subject to an Enhanced DBS Check
  
  

Health & Safety Responsibilities

• Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
  
  

To comply with all aspects of the Club’s Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety

About The Candidate

EXPERIENCE/QUALIFICATIONS REQUIRED

• Educated to GCSE standard or equivalent, to include Maths & English
• Degree (eg Sports Law) or number of years experience normally associated with this level of qualification
• Certificate in Professional Football Management & Administration (or working towards this qualification)
• General knowledge and understanding of the professional football regulations of FIFA / The FA / Premier League and English Football League, particularly pertaining to the transfer and registration of players, fixtures, governance, intermediary regulations, player disciplinary and youth development rules.
• Attendance and completion of FIFA TMS training course, as provided by FIFA.
  
  

Personal Specification - Skills/Abilities Required

• Competent in use of Microsoft Outlook, Excel, and Word
• Strong communication skills in both written and verbal form
• Ability to keep accurate records
• Ability to write clear, concise club communication and contractual clauses
• Ability to manage projects from start to finish in an efficient and timely manner
• Excellent planning and organisation skills, demonstrating attention to detail and an ability to prioritise
• Good time management skills
• Ability to cope under pressure
• Committed to, and an understanding of, equality and diversity in sport
• Flexible approach to meet the nature and demands of the business
  
  

About The Club

CLUB VALUES

Code of Conduct

Wrexham Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to always act wholeheartedly in the interests of the Club. Any conduct detrimental to its interests or its relations with its customers, suppliers, the public or damaging to its public image shall be a breach of Club rules and policies. Discriminatory, offensive, and violent behaviour are unacceptable, and any complaints or concerns will be dealt with and acted upon.

Equality, Diversity & Inclusion

Wrexham Football Club are committed to ensuring that equality, diversity and inclusion of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.

The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.

Safeguarding and Safer Recruitment

Wrexham Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.

Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicant’s suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website (https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give) whether cautions / convictions should be disclosed as part of their application.

CLUB VALUES

Code of Conduct

Wrexham Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to always act wholeheartedly in the interests of the Club. Any conduct detrimental to its interests or its relations with its customers, suppliers, the public or damaging to its public image shall be a breach of Club rules and policies. Discriminatory, offensive, and violent behaviour are unacceptable, and any complaints or concerns will be dealt with and acted upon.

Equality, Diversity & Inclusion

Wrexham Football Club are committed to ensuring that equality, diversity and inclusion of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.

The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.

Safeguarding and Safer Recruitment

Wrexham Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.

Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicant’s suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website (https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give) whether cautions / convictions should be disclosed as part of their application.