Foodhall Supervisor

Vita Group; Manchester; On-site; GBP 28,000; Full time

Job summary

A leading company in premium accommodation is seeking an accomplished Supervisor for their new House of Social Food Hall in Manchester. You will provide leadership and ensure exceptional service standards are met. Responsibilities include supervising operations across multiple kitchens and maintaining quality. The role requires strong management skills and hospitality experience.

Benefits

22 days paid holiday, rising to 25 days

8 paid Bank Holidays

Birthday off work

Access to Perkbox for lifestyle perks

Royal London Pension with employer contribution

Parties and events for staff recognition

Career development and training programs

24/7 Employee Assistance

Qualifications

• Experienced leader in team management and daily operations.
• Strong knowledge of food hygiene regulations.
• Proven experience in foodservice or hospitality management.

Responsibilities

• Supervise and lead team members in daily operations.
• Ensure compliance with food hygiene and safety regulations.
• Deliver exceptional guest experiences reflective of luxury standards.

Skills

Leadership

Interpersonal Skills

Communication

Flexibility

Tools

POS systems

Job description

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Supervisor – House of Social Food Hall, Manchester

Salary: £28,000 per annum

Working Patterns: Our Supervisors work collaboratively throughout the working week Tuesday – Sunday. Shifts can start as early as 7am and finish as late as 2am.

Days and hours will rotate weekly subject to demands and team availability.

House of Social Food Hall is Manchester’s newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We’re looking for an accomplished Supervisor to provide leadership support, steering the on-site team to deliver to our premium standards.

Located on two levels of Vita Group’s purpose builtstudent accommodation conceptHouse of Social, the new venuespans 12,000 square feetof brand new dining and drinking space.

Support the daily operations of our premium food hall, ensuring exceptional service, immaculate presentation, and strict adherence to hygiene and quality standards. You will act as a team leader on the floor, driving performance, maintaining product standards, and delivering an outstanding customer experience consistent with premium brand standards. This is a critical and highly visible role within House of Social with an overall responsibility to ensure our food hall, services and amenities run smoothly meeting our premium and luxury brand standards.

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Deliver a warm, professional, and tailored guest experience, reflective of a luxury environment.
• Oversee daily operations across multiple kitchens and bar operations.
• Maintain clear communication with kitchen/back-of-house teams to ensure service flow
• Monitor compliance with all food hygiene and health & safety regulations.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with residents and customers, developing strong relationships to encourage a strong House of Social community.
• Audit and oversee, operational practices and makes suggestions for improvements to the management team.
• Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.

Who We’re Looking For….

House of Social boasts 5 individual kitchens, delivering variety of food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our Supervisor’s play a critical role ensuring seamless operations and effective leadership. We are looking for:

Professional Experience

• An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
• Strong knowledge of food hygiene regulations and health & safety best practices.
• Proven experience in foodservice, bartending, hospitality, or retail management; food hall, market-style dining, or multi-unit leadership.
• Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.
• Developed and implemented customer satisfaction programs
• Compliant with maintenance of building safety standards.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant General Manager must be technologically astute.
• Good knowledge of POS systems and till operations

Personal Characteristics

• Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
• A hands-on attitude, combined with strong communication and people management skills.
• A strategic thinker
• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours.

Why work for us…….

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)

Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)

Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Important

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.