Food Supply Co-ordinator

Harrods; City of Westminster; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

As a Food Supply Coordinator at a leading luxury department store, you will manage food product availability, ensuring efficiency across various locations. The role demands strong communication and multitasking skills to handle complex supply chain operations and drive continuous improvement. If you're detail-oriented and committed, this opportunity at Harrods could be your next career step.

Qualifications

• Strong communication skills required for internal and external engagement
• Ability to multitask and manage multiple KPIs
• Good PC literacy, ideally including Excel and SAP

Responsibilities

• Manage food product availability across various locations effectively
• Resolve invoice queries and shipment issues promptly
• Support order processing and supplier performance reporting

Skills

Communication

Attention to Detail

Multitasking

Customer Service Focus

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

As a Food Supply Coordinator, you will be responsible for effectively managing food product availability across Harrods Food Halls (including airport and online locations), restaurants, and kitchens. You will ensure the right stock is in the right place at the right time. Success in this role will rely on maximising depot, shelf, and kitchen availability, while managing waste, creating and maintaining product-level forecasts, and driving supplier performance to meet supply chain targets.

About You

In this role, you will support the smooth operation of the supply process by managing invoice queries, resolving shipment issues, and processing orders efficiently. You will work closely with Supply Coordinators and Assistant Managers to ensure that supplier performance is accurately reported and that all tasks are completed within agreed service level agreements (SLAs). Your attention to detail and strong communication skills will be critical in meeting deadlines, minimizing backlogs, and maintaining high standards of service.

• Invoice Query Resolution - ensuring all invoice queries are resolved accurately and within the agreed SLA, minimizing backlog and prioritizing queries.
• Trouble Shipment Resolution – ensuring all trouble shipments are resolved within the SLA and providing reports on supplier performance to Supply Coordinators.
• Order Processing – supporting the Food Supply Assistant Managers in raising orders, such as POs, STOs, Ocado, customer orders, and seasonal buys.
• Conversions – completing relevant daily conversions by the agreed deadline and communicating any issues or shortages with stakeholders.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You are a clear and confident communicator, comfortable engaging with both internal and external stakeholders. You excel at multitasking, effectively working towards multiple KPIs across different categories. With a keen eye for detail, you take pride in monitoring, reporting, and investigating to drive continuous improvement.

• Good PC literacy (Word, Excel, and preferably SAP)
• Strong customer service focus when dealing with internal and external parties.
• Excellent interpersonal and communication skills.
• Excellent time-management skills and the ability to multitask.
• Flexibility and readiness to adapt to changing priorities.
• Good attention to detail, evident through paperwork, department organisation, and stock levels.
• Strong work ethic and commitment to Harrods values.
• Ability to perform duties effectively with minimal supervision.

About Us

Harrods is one of the world’s leading luxury department stores, becoming a destination for top designers and sought-after brands globally. Our mission is to make visiting our iconic Knightsbridge store an inspiring shopping experience.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. We offer a friendly environment, abundant opportunities, and support to build an exceptional career across our diverse business.

Uniquely You

We believe in growth potential and individual strengths. If you demonstrate most of the skills and experience needed, we encourage you to apply. We celebrate diversity and invite applications from all backgrounds, cultures, and experiences. What makes you unique makes us exceptional.

Learn more about life at Harrods by searching #TogetherHarrods on LinkedIn or following us on Instagram @togetherharrods.