Food Service Assistant Supervisor

Durham University; North East; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading university in the UK is seeking a Catering Team Supervisor to deliver courteous and professional service. This role involves supervising a team, ensuring dining areas meet high standards of cleanliness, and managing variable shift patterns, including evenings and weekends. Candidates should demonstrate excellent customer service skills and the ability to handle physical tasks. This role includes two full-time positions with a competitive salary and development opportunities.

Benefits

Competitive salary

Development opportunities

Friendly work environment

Qualifications

• Experience in customer service is essential.
• Ability to supervise a team and demonstrate teamwork.
• Willingness to work variable shifts including evenings and weekends.

Responsibilities

• Supervise the catering team to ensure excellent service.
• Maintain food service and dining areas to exceptional standards.
• Handle physical manual tasks including lifting equipment.

Skills

Customer service

Team management

Attention to detail

Flexibility

Job description

The Operations Directorate: Elevating the Student and Staff Experience

The Operations Directorate is integral to the Colleges and Student Experience Division, dedicated to providing a world-class experience for our diverse student and staff communities, which is essential to our students' learning journey. Our passionate team delivers services and facilities across 15 colleges, including catering, housekeeping, reception, security, and maintenance. These resources create a safe environment where our students can live, work, dine, socialise, and thrive together.

Within the Operations Directorate, we have three key areas:

1. University Catering: Our robust catering team of 500 ensures fresh, exciting, and diverse dining experiences throughout our colleges, catering to the unique needs of our University Community, which includes students, staff, and visitors, and offer expert advice on bar management.
2. College Operations: With over 200 dedicated professionals, we provide residential services within the colleges as well as supporting student and non-student-led events.
3. Retail Services: Our branded retail catering and merchandise outlets offer an enticing array of menus and high-quality products thoughtfully presented to enhance the shopping experience for our students and staff whilst building positive relationships via efficient service and attentive staff.

In addition to a highly competitive salary and rewards package, our strategic focus includes ongoing development opportunities for our people. Join us today and shape your career at Durham University!

The Role and Department

You will be working part of a team to provide students, colleagues, and guests with a courteous, professional, friendly and efficient catering service.

Effectively supervise the team to ensure excellent customer service and to lead by example, demonstrating excellent teamwork and the ability to appropriately delegating tasks and responsibility to team members and follow instruction.

Working as part of the catering team you will ensure that food service and dining areas are set up to an exceptional standard and remain clean, tidy and a safe working environment. Washing up is completed as part of the role, this will include the use of an automatic dishwasher, and after service, all food areas are cleared and cleaned.

Specific Role Information

There are two positions available for this role, which are both permanent.

1. 1 x Full Time Role: 35 hours per week, 52 weeks a year at Van Mildert College.
2. 1 x Full Time Term Time Role: 35 hours per week, 32 weeks a year at St Cuthbert's Society.

Working in a catering environment requires an element of physical manual handling, which can include lifting and transporting food and catering equipment, including heavy plates and cutlery.

We will require you to be punctual, flexible, and willing to work variable shift patterns, including evenings and weekends. Example of the shifts are breakfast/lunch 7.30am-3pm, lunch 10am-3pm and dinner 4.30pm-8pm with on occasion finishing at 10pm if there is a function taking place.

Please note: If you have recently applied for this position and have been unsuccessful in the past 6 months, your application will not be considered

Further information about the role and the responsibilities is at the bottom of this job description.