Food Service Assistant

John Lewis Partnership; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

John Lewis Partnership seeks a Food Services Assistant to enhance guest experiences in a hotel setting. This role involves supporting catering operations and requires excellent customer service and organisational skills. Join one of the UK's largest employee-owned businesses and thrive in a dynamic hospitality environment.

Qualifications

• Able to work in a fast-paced environment.
• Great customer service skills.
• Good organisational skills.

Responsibilities

• Support the profitable running of the catering operation.
• Ensure smooth running of the hotel by assisting team members.
• Interact with guests warmly while showcasing passion for food.

Skills

Customer Service

Organisational Skills

Ability to Work Under Pressure

Flexibility

Job description

About the role

As a Food Services Assistant, you’ll be working in one of our stunning Partnership hotels and supporting the profitable running of the catering operation there. You'll be working alongside a dedicated team of hospitality professionals to deliver a first-class guest experience.

Key Responsibilities

• Showing flexibility to work in different areas of the hotel when needed. Always ready to lend a hand to your fellow team members and ensure the smooth running of the hotel.
• Adhering to the highest standards of health and safety to ensure a safe working environment for both fellow Partners and guests.
• Using your excellent organisational skills to prioritise tasks.
• Interacting with guests in a friendly and welcoming manner and sharing your passion for good food and drink.

Essential skills/experience you'll need

• Able to work in a fast-paced environment
• Great customer service skills
• Good organisational skills
• Ability to remain calm under pressure and find solutions quickly when issues arise

Desirable skills/experience you may have

• Previous experience in a hospitality environment

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We uphold our promise of "Never Knowingly Undersold" on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.

As Partners, we share in ownership and its rewards. We use our voices to contribute to our success, working together through good and challenging times, while treating everyone with kindness and respect.

We all own making the Partnership a place where we belong. We embrace our differences and create an environment where we can thrive, grow individually, and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks. If so, you’ll be informed and provided with details during recruitment. We encourage prompt completion of any vetting documents to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required for some roles.
• We recommend applying promptly, as vacancies may close early if we receive a high volume of applications.
• We support flexible working arrangements to promote work-life balance. This may include flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.