Food Runner / Expeditor

Dishoom; Oxford; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Free team meals

Competitive hourly pay (£15–£16)

Job summary

Dishoom is hiring Food Runners/Expeditors to support fast-paced service across our busy venues. You will deliver large trays, handle guest requests and act as the bridge between kitchen and floor to keep service flowing smoothly.

Training is provided and a stable, supportive team environment awaits. We offer free team meals on every shift and hourly pay around £15–£16 depending on experience, with a full-time role and an on-site schedule.

Qualifications

• Experience in hospitality preferred.
• Able to work in a fast-paced environment.
• Willing to learn and adapt to a busy service.

Responsibilities

• Deliver large trays of food and drink to guests, accommodating special requests and allergies.
• Work in a busy environment with high energy, ensuring smooth service.
• Act as the bridge between kitchen and floor to keep service running seamlessly.
• Help lead the team during peak shifts and maintain guest satisfaction.

Skills

Hospitality experience

Customer service

Team leadership

Calm under pressure

Job description

Food Runner/ Food Expeditor

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. Plus, we have kitchens to ensure our guests can enjoy our food at home! Alongside running busy sites with large teams, we also believe in doing more. Each year, we pledge to plant a tree for every Dishoom-walle, continue to break down barriers through our cultural events, and support children through our Meal for a Meal initiative. As of this year, we have donated 30 million meals (and counting) to children in the UK and India, with every Dishoomwalle contributing 55 meals per shift to this cause.

How We’ll Support You

At Dishoom, we care about supporting you and your well-being (inside and outside of work). With this, we tend to think about our team’s well-being in four different ways:

Financial

• Free weekly wage advances and emergency cash.
• Access to our savings support & financial health planning tool.
• Up to 50% off when dining at Dishoom with friends and family.
• Enhanced family leave and pay, plus specific Dishoom-walle benefits for those growing little families.

Mental & Physical

• All Babus (Managers) are fully trained in mental health support & First Aid.
• Dedicated support from our confidential advice helpline - available to you or someone in your household – 24 hours a day, 365 days of the year.
• On demand GP appointments, free counselling sessions and life coaching through our wellness app.
• Free fitness sessions every month (including yoga and spin classes).

Calling all sports fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord's, and an annual Dishoom Football league that runs across our cafés and Permit Room teams.

Socials

We’re a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone’s hard work across the year. You’ll be invited to our:

• Family Mela (Family summer festival)
• Huge Christmas celebration

Plus, we host regular team events across our cafes. Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp – an educational trip to Bombay to learn about our unique food, culture and heritage.

What to expect:

• Free team meals every shift, plus all the Chai you can drink!
• £15- £15.80 per hour inclusive of tronc (based on the last 3-month’s average). We pay on a monthly basis.
• A full-time role working across 5 days, Monday - Sunday availability required.
• A weekly changing rota provided at least 6 days in advance.
• We're an all day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 326 Dishoomwalles last year!
• The usual number of days holiday a year - paid for at your usual rate. Our sites are closed Christmas Day and Boxing Day, and if you have children, we’ll provide one extra day to take them to their first day at school.
• No uniforms here - smart casual and comfortable is key, and of course trainers are fine.

Have you got Seva?

In Dishoom, we see every team member as valuable and important to ensuring the all-around brilliant experience for our guests. We are looking for curious, energetic and helpful people to join our team as Food Runners.

Our Food Runners/ Expeditors:

• Deliver huge trays of food and drink to all of our guests, dealing with any special requests (e.g. allergies), and alway make sure we have everything we need for a smooth shift!
• Work in a very big and busy environment. In Dishoom you can easily total an average step count of just over 20,000 steps per shift.
• The bridge between the kitchen and the floor team, helping to keep service running seamlessly and lead the team through those high-energy, fast-paced shifts.
• Ensure our guests have an unforgettable experience—keeping Okra fries, black Daal and Cheese naan flying out at the perfect time.

So what are we looking for?

• If you haven’t worked in hospitality before, no problem, we’ll provide the right training and support to set you up for success.
• Someone who thrives under pressure (think: a busy Saturday night service), stays calm and focused, and can lead a team with warmth and confidence.
• You’ll be the vital link between the kitchen and the floor, making sure every dish is perfect before it reaches our guests.
• Previous work experience in a role - minimum 6 months is preferred - any industry.
• A willingness to learn about food, drink and looking after people (guest and team alike).

At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.