Food Manager

Sainsbury's; Letchworth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading supermarket chain in the UK is seeking a Food Manager to lead the store's operations and ensure high standards of customer service. You will coach and manage a proficient team, handling performance-related issues and compliance with operational processes. The ideal candidate has experience in a fast-paced environment and is passionate about delivering exceptional customer experiences. This role offers attractive benefits and is a great step towards a rewarding career.

Benefits

10% discount card for shopping

Annual bonus scheme based on performance

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension scheme

Wellbeing support

Cycle to Work scheme

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.

Responsibilities

• Role modelling and coaching for high standards and efficiency.
• Managing compliance to processes and ensuring customer satisfaction.
• Assume overall responsibility for running the store when necessary.

Skills

Customer service

People management

Performance management

Operational efficiency

Job description

What you’ll be doing:

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great food manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.

Working for us has great rewards

Salary will depend on your experience, store size, complexity, and location. We also offer a range of benefits, including:

• Discount card – 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks. Discounts increase to 15% at Sainsbury’s every Friday and Saturday, and 15% at Argos every pay day.
• Annual bonus scheme based on performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension scheme with 4-7.5% employer contributions.
• Sainsbury’s share scheme – build investment at discounted rates.
• Wellbeing support – emotional support, counselling, legal, and financial advice.
• Colleague networks for support and development.
• Cycle to Work scheme for bikes and equipment.
• Special offers on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to inclusivity, providing resources, development opportunities, and celebrating diversity through initiatives and events. For more info, please see here.

Reasonable adjustments: If you need adjustments during application or interview, please let us know, and we will support you.

Leading in our stores:

Our management teams are the driving force behind our business, empowering teams and raising standards in product availability, safety, and daily operations to create rewarding work environments and exceptional shopping experiences.