Food Manager

Sainsbury’s Group; Haywards Heath; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension - employer contributions match

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships andV

Job summary

Sainsbury’s Group in Haywards Heath is seeking a Store Manager for our food hall. You will model high standards, coach a team, manage compliance, and ensure customers get the products they want. You will lead day-to-day operations, schedule staff, and deliver exceptional customer service.

The role demands strong line management experience in a fast-paced environment, a track record of KPI delivery, and the ability to drive performance and engagement while delivering for customers.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Brilliant customer service and coaching a team to do the same.
• Delivers KPIs and performance indicators.
• Leads operations and can work independently in absence of senior management.
• Experience managing complex people matters with fairness.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes while delivering passion for great shop keeping and customer service.
• Ensure every customer gets the food they want when they shop with us.
• People management including performance, capability, disciplinaries and scheduling/pay accuracy.
• Occasionally taking responsibility for running the store and directing colleagues to deliver for the customer.

Skills

People management

Coaching

KPI delivery

Leadership

Retail/food service experience

Job description

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great food manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
  A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive.
• Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
• Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference.
• Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - we'll match 4-7.5% of your pension contributions.
• Sainsbury's share scheme - build up an investment at discounted rates.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .